Category: Custom Services

What Patients Are Saying on Social Media, and What You Can Do About It

By: Enrique Bakemeyer
Date: February 25, 2020
Category: Custom Services
Filed under: Social Intelligence, social listening, social media, social media benchmarking, social media data

Few industries were prepared for how social media would disrupt traditional marketing and communication channels. All customers now can share their experiences publicly, which can affect a business’s reputation – both positively and negatively. On one hand, social media can be a great vehicle for positive word of mouth. On the other, a single bad […]

Where Did All My Patients Go?

By: Samuel DePaz
Date: October 1, 2019
Category: Custom Services
Filed under: healthcare strategy, hospitals and health systems, outgoing services, Patient Flow, physician referrals, referrals, Revenue cycle, strategy

Hospitals are constantly trying to keep track of where patients in the region are being referred for care. Are they being referred to other organizations? What types of services are needed to fully serve the community? Through HBI’s Patient Flow solution, all these questions can be answered by leveraging real world data. Real world data […]

That Was Terrible! I’m Going to Tell Everyone!

By: Samuel DePaz
Date: June 27, 2019
Category: Custom Services
Filed under: Learning, Patient Experience, Patient Satisfaction, RC Management, Revenue cycle, Social Intelligence, training

Think about the worst visit to a healthcare professional you have ever experienced. Did it involve getting a surprising and large bill several months later? Rude staff members on the phone? Lack of empathy and caring throughout your care? Who did you tell about it? Your friends? Your Facebook Friends? Your Twitter-verse? Right now, the […]

Pulse Check: Let Us Help You Help Your Employees

By: Elisabeth Callahan
Date: March 6, 2019
Category: Custom Services
Filed under: employee retention, Engagement, leadership, Learning, onboarding, Pulse Check, Staff Training, training

It goes without saying that onboarding and training programs are essential to a well-run department and are tied back to employee retention and customer satisfaction. That said, many organizations find themselves in one of two predicaments: No designated trainers; limited time. Leaders are subject matter experts but putting together a training program that engages, teaches, […]

Pulse Check: Extending Coding Education Beyond the Coding Department

By: Noelle Wysocki
Date: February 13, 2019
Category: Custom Services
Filed under: Coding, denials, DRG, education, HBI, Non-coders, Pulse Check, RC Education, Revenue cycle, training

The health of an organization’s revenue cycle depends not only on the accurate performance of employees in their respective roles, but also the understanding of how their roles impact others up and downstream, and therefore the quality and speed with which a claim gets processed. One area that has incredible impact on a claim’s processing […]

Pulse Check: Are You Connected to Your Organization’s Mission, Vision and Values?

By: Elisabeth Callahan
Date: February 6, 2019
Category: Custom Services
Filed under: culture, employee engagement, Healthcare Mission, leadership, Mission/Vision/Values, MVV, Pulse Check

Happy Anniversary to the Pulse Check Blog! This week marks the 1-year anniversary of the blog series. I hope you’ve enjoyed reading the posts as much as I and my colleagues Noelle, Sam, and Andrew have enjoyed blogging. Hospitals and Medical Groups are facing complex challenges in an ever-evolving healthcare industry. Creating a network community […]

Reimbursement & Regulations: SNF ABNs, Terminated Providers, More

By: Andrew Minten JD
Date: February 1, 2019
Category: Custom Services
Filed under: ABN, ABNs, CMS, OIG, Reimbursement & Regulations, Skilled Nursing Facilities, SNFs, Terminated Medicaid Providers, Tracheostomy

After April 30, 2018 it will be mandatory that all skilled nursing facilities use the new advance beneficiary notice of non-coverage form created by the CMS. The new form can be accessed here, and there is nothing stopping organizations from using it right away. This form is to be used in instances when it is […]

Pulse Check: Ensuring Eligibility

By: Andrew Minten JD
Date: January 30, 2019
Category: Custom Services
Filed under: Insurance Eligibility, Insurance Verification, Medicaid Work Requirement, Medicare Secondary Payer, Pulse Check, registration

As you well know, you aren’t getting reimbursed if you bill the wrong payer, and front-end staff have even more pitfalls to avoid in ensuring they have the correct insurance information. Insurance verifiers, schedulers, and registrars need to be fully aware of why gathering insurance information from patients is important. Especially so staff do not […]