3 Practices to Move the Needle on Social Determinants of Health

Date: November 10, 2020
Category: Uncategorized

Social needs play a significant role in the overall health status of a patient, with some research attributing as high as 80% of an individual’s overall health to socioeconomic and other non-medical care factors.1 In response, many healthcare organizations have taken a whole-person care approach, which seeks to address the unique medical, behavioral, and socioeconomic […]

How are peers registering homeless patients?

Date: November 10, 2020
Category: Uncategorized

Providing adequate treatment and a positive patient experience to homeless patients starts at the point of registration. Having effective strategies in place to identify whether a patient is homeless is important, as they may not readily provide this information. Leaders must also establish processes for registering homeless patients, preventing a bill from being sent to […]

Strategies to Address Social Isolation and Loneliness

Date: November 10, 2020
Category: Uncategorized

Social and economic circumstances affect the health status of all patients, and healthcare organizations are increasingly seeking ways to identify and address a myriad of social determinants of health. In response, the HBI Cost & Quality Academy produced the 2018 best practice report—Strategies for Addressing Social Determinants of Health—which illustrated the success that can occur […]

Patient Account Management Week 2020: Recognizing vital contributions!

This week is National Patient Account Management Week, when organizations around the nation honor those staff who have a great influence on healthcare. On October 18, 1989, Congress proclaimed this day of recognition for the healthcare administrative teams who work tirelessly to keep healthcare operations efficient so patients and families have the best experience possible. […]

Extending patient financial leniency: lessons learned from HBI’s 2020 Fall Member Retreat

This past month, HBI hosted its 2020 Fall Member Retreat, a virtual summit on The Patient Journey: Synchronizing a Singular Experience. While HBI has in the past enjoyed holding these sessions live in cities such as Nashville, Boston, Chicago, or San Diego, we had to put the safety of our staff, members, and attendees first. […]

Hospitals need these evolving metrics to gain a holistic view of their supply chain

Date: October 12, 2020
Category: Supply Chain

Healthcare supply chain management is complex due to the highly regulated nature of the industry and continuously evolving consumer expectations about cost-effective care. Supply chain is one of the major expenses in any health system’s financials, accounting for approximately 30% to 40% of the operating budget[1]. Due to the supply chain’s dynamic nature, hospital leaders […]

Reducing readmissions with risk stratification and data analytics: Q&A with Atrium Health

Readmissions are a major problem for many healthcare organizations in the U.S. According to AHRQ’s Healthcare Cost and Utilization Project (click here), the overall readmission rate in the United States was 13.9% in 2016, with the average cost across any type of principal diagnosis being about $14,400. Given this strain on the healthcare industry, it […]

Managing patients with chronic diseases in the time of COVID-19

Since the beginning of the outbreak of COVID-19, healthcare organizations have modified their workflows and turned to newer technologies to provide care for COVID and non-COVID patients alike. As operations that had once been postponed or canceled began to resume in the U.S., leaders and staff adjusted care processes further in order to reduce the […]

4 ways to prepare for the 2021 Price Transparency Rule

Date: September 29, 2020
Category: Revenue Cycle

As we near the fourth quarter of 2020, HBI has begun to receive an influx of questions from revenue cycle leaders who want to know what others are doing to comply with the CMS price transparency rule going into effect January 1, 2021. There are two overarching requirements hospitals will need to comply with: Publicizing […]