Delivering a Successful Virtual Care Visit: Tips for Providers

The use of telehealth services is continuing to gain momentum, especially during the COVID-19 pandemic. With CMS announcing waivers for certain telehealth services (click here), more patients than ever are being directed to access care through this avenue to limit their exposure to infectious diseases in hospitals. (Click here for a complete list of covered […]

Technology-Based Solutions Adopted by Hospitals to Fight COVID-19

Technology has been useful to improve the way in which care is delivered to patients, and this is all more the case during this time of crisis. Hospitals and health systems across the country are relying on tech-based solutions to care for patients during the COVID-19 pandemic—like providing telemedicine to reserve beds for only the […]

6 Ways Providers Are Helping Financially Struggling Patients

An interesting phenomenon has been occurring within the HBI membership community. Since the beginning of the COVID-19 pandemic, revenue cycle leaders have been coming to HBI to ask questions such as “How are others being mindful of the fact that our patients are losing jobs and income?” This question only becomes more pervasive as unemployment […]

3 Studies and 3 Hospitals Supporting the Use of Homemade Masks

Date: April 28, 2020

With the United States continuing to see an increase in the number of new COVID-19 cases, the CDC advised all citizens to wear face masks in public places, in addition to practicing thorough hand-washing and social distancing. Given that healthcare providers are already facing a shortage of N95 masks, the recommendation is for people to […]

Key COVID-19 Interventions From Rush University System for Health

COVID-19 is challenging healthcare systems around the world. According to the CDC, the United States was considered in the “acceleration phase” of the pandemic in late March, meaning the peak of the illnesses were occurring. Since the World Health Organization officially labeled COVID-19 a pandemic, healthcare organizations have been assessing and adopting various strategies to […]

Addressing Mental Health of Patients and Staff During COVID-19

Living through the COVID-19 pandemic is a stressful time for both healthcare professionals and the general population alike. While the best way to flatten the curve is to practice social distancing, the time apart from loved ones can be quite challenging for many. According to the CDC, people who might respond more strongly to the […]

How Hospitals Are Changing Revenue Cycle Processes Due to COVID-19

As an effort to understand what changes hospitals are making in response to COVID-19, HBI is currently surveying revenue cycle professionals on how their organizations have altered, might alter, or will not alter revenue cycle processes. The following are highlights of HBI survey results as of April 3, 2020. We will continue to update these […]

3 Resources to Help Spread Credible Information About COVID-19

By: Lalita Raja, Leah Bilitiz
Date: April 7, 2020

As the world continues to face the current COVID-19 pandemic, a lot of information about the virus is shared on the news or social media platforms – and not all of it is accurate. For example, a judge recently issued a temporary restraining order against a website scamming consumers by selling a COVID-19 vaccine kit […]

Patient Access Week 2020: Thank You to Everyone on the Front Lines!

Patient Access professionals provide invaluable services to patients in their communities. Those who work in admissions, scheduling, and registration, among others, make sure that patients can get the healthcare they need. They also play critical roles in patient communications, answering questions and helping patients understand what they can expect from their individual healthcare experiences. This […]