This week is National Patient Account Management Week, when organizations around the nation honor those staff who have a great influence on healthcare. On October 18, 1989, Congress proclaimed this day of recognition for the healthcare administrative teams who work tirelessly to keep healthcare operations efficient so patients and families have the best experience possible. […]
Author: Enrique Bakemeyer
What are patients’ sentiments toward seeking care?
As of this writing, the ability of healthcare providers in various U.S. states to stay reopened for non-urgent and elective services is uncertain. In some areas, COVID-19 infections are increasing at a worrying rate, causing some state governments to pause their reopening plans, which may impact healthcare providers. When the pandemic has receded long enough […]
Patient Access Week 2020: Thank You to Everyone on the Front Lines!
Patient Access professionals provide invaluable services to patients in their communities. Those who work in admissions, scheduling, and registration, among others, make sure that patients can get the healthcare they need. They also play critical roles in patient communications, answering questions and helping patients understand what they can expect from their individual healthcare experiences. This […]
Real-World Perspective on Value-Based Care: Q&A With Dawn Edwards
Dawn Edwards is the Consultant of Clinical Care and Quality for Healthcare Business Insights, Part of Clarivate. Dawn has expertise in population health management, value-based contracting, clinical integration, and payer-provider networks. In the following Q&A, Edwards shares some key insights about value-based care and clinical integration by addressing common questions from HBI members. What advice […]
Avoid Surprises: Out-of-Network Provider Bills May Shock Your Patients
Patient experience is currently a high priority for healthcare leaders – not to mention regulators – and organizations are focused on initiatives to improve price transparency, accurately estimate patients’ out-of-pocket expenses, and prevent surprise billing. There will be multiple bills aimed at protecting patients from surprise billing presented to Congress as it begins its 2020 […]
Making Costs Transparent for Patients: Q&A With HBI’s Noelle Wysocki
In the wake of new price transparency regulations, patients have questions about the cost of their care, especially what they owe out of pocket. Since high-deductible health plans are very common, many patients likely owe more than they had in the past. Healthcare organizations must be able to help patients understand the cost of their […]
What Patients Are Saying on Social Media, and What You Can Do About It
Few industries were prepared for how social media would disrupt traditional marketing and communication channels. All customers now can share their experiences publicly, which can affect a business’s reputation – both positively and negatively. On one hand, social media can be a great vehicle for positive word of mouth. On the other, a single bad […]
Audit the Patient Experience and Learn Where to Focus Training
The goal of healthcare organizations is to provide excellent services to patients, but how can leaders be sure they truly understand the end-to-end patient experience? Organizations typically use surveys such as HCAHPS to measure patient experience, but these surveys do not tell the whole story. The HCAHPS survey focuses primarily on clinical care, and does […]
Benchmark Write-Offs With HBI’s Revenue Cycle Scorecard Report
Healthcare Business Insights is a community of more than 1,900 healthcare providers across 50 states. We recently published a benchmarking report is focused on three write-off key performance indicators tracked within HBI’s Revenue Cycle Scorecard. The Scorecard is a benchmarking product that compiles data reported by HBI members on a monthly, quarterly, and annual basis. […]