Author: Enrique Bakemeyer

What Patients Are Saying on Social Media, and What You Can Do About It

By: Enrique Bakemeyer
Date: February 25, 2020
Category: Custom Services
Filed under: Social Intelligence, social listening, social media, social media benchmarking, social media data

Few industries were prepared for how social media would disrupt traditional marketing and communication channels. All customers now can share their experiences publicly, which can affect a business’s reputation – both positively and negatively. On one hand, social media can be a great vehicle for positive word of mouth. On the other, a single bad […]

Audit the Patient Experience and Learn Where to Focus Training

By: Enrique Bakemeyer
Date: February 18, 2020
Category: Revenue Cycle
Filed under: customer service, Patient Experience, Patient Satisfaction, Revenue Cycle Training, secret shopping

The goal of healthcare organizations is to provide excellent services to patients, but how can leaders be sure they truly understand the end-to-end patient experience? Organizations typically use surveys such as HCAHPS to measure patient experience, but these surveys do not tell the whole story. The HCAHPS survey focuses primarily on clinical care, and does […]

Benchmark Write-Offs With HBI’s Revenue Cycle Scorecard Report

By: Beth Reed, Enrique Bakemeyer
Date: February 5, 2020
Category: Revenue Cycle
Filed under: revenue cycle benchmarking, revenue cycle KPIs, revenue cycle scorecard, revenue cycle write-offs

Healthcare Business Insights is a community of more than 1,900 healthcare providers across 50 states. We recently published a benchmarking report is focused on three write-off key performance indicators tracked within HBI’s Revenue Cycle Scorecard. The Scorecard is a benchmarking product that compiles data reported by HBI members on a monthly, quarterly, and annual basis. […]

Coronavirus: How Can Hospitals Prepare?

By: Enrique Bakemeyer
Date: February 3, 2020
Category: Cost & Quality
Filed under: communicable disease, contact precautions, coronavirus, infection control, infectious disease, patient screening

Last week, the coronavirus that originated in the Chinese city Wuhan continued to spread. The World Health Organization declared a global emergency, and the first case of person-to-person virus transmission was recorded in the United States. The coronavirus outbreak is reminiscent of other viral outbreaks in recent memory, including Ebola in 2014, and SARS in […]

HBI’s Latest Report Focuses on Supply Chain Standardization

By: Brittni Straseske, Enrique Bakemeyer
Date: January 28, 2020
Category: Supply Chain
Filed under: Product Variation, Supply Chain Standardization, value analysis

Healthcare supply chain professionals play a key role in helping organizations achieve not only financial goals but also goals related to the patient experience. Indeed, the supply chain has visibility across healthcare operations and is positioned to drive cost-saving initiatives that also keep the patient experience at top of mind. With that in mind, members […]

Get a Handle on Patient Scheduling and Referrals

By: Enrique Bakemeyer, Jerica Hopkins
Date: January 21, 2020
Category: Revenue Cycle
Filed under: Online scheduling, referrals, Self-Service

One challenge HBI has been hearing from our members is making it easy for their patients to schedule appointments. When organizations get a handle on patient scheduling, it provides several benefits. For one thing, the community is better served when patients have easy access to healthcare. For another, the financial health of providers is better […]

Best Practices for Addressing Shortage of Mental Health Services

By: Enrique Bakemeyer, Leah Bilitz
Date: January 21, 2020
Category: Cost & Quality
Filed under: mental health, psychiatric care, suicide risk

HBI Report Reveals Best Practices for Addressing Shortage of Mental Health Services Every day, articles in the news highlight the need for greater access to mental health services. Rural areas in the United States are hit especially hard by a shortage of mental health professionals, but even residents of more populated areas face challenges in […]

4 Key Themes From HBI’s 2018 Revenue Cycle Thesis

By: Enrique Bakemeyer
Date: April 17, 2018
Category: Revenue Cycle
Filed under: revenue cycle collaboration, revenue cycle education, revenue cycle staff engagement, Revenue Cycle Training, revenue integrity

In the first half of each year, the HBI Revenue Cycle Academy publishes its annual Thesis in which we set forth our research agenda for the foreseeable future, based on the interactions we have with our valued members. The Thesis also provides members with a summary of the top projects their peers are working on, […]