HBI is proud to present a unique training opportunity for current and potential revenue cycle staff in the Los Angeles area. Offered through California State University Los Angeles and taught by real revenue cycle leaders at Cedars-Sinai, HBI created a semester-long curriculum that prepares students to work as a patient financial services representative in a […]
Author: Noelle Wysocki
Pulse Check: Enhancing Effectiveness of Denials Representatives
Recently I was asked to discuss what skills make denials representatives more effective. A few important things came to mind. Smart Workflow To ensure that a representative is able to efficiently work denials and appeals, they should prioritize their worklists first by payer, then by patient type (IP or OP), and then by underpayment descending. […]
Pulse Check: Empower Your Employees through Customer Service Training
We usually think of restaurants or retail stores when we think of people providing customer service. Servers and store clerks try their hardest to accommodate the needs and wishes of their customers, making modifications to orders and fulfilling special requests, all while remaining cheerful, unflappable, and seemingly happy to serve the customer. I, myself, come […]
Pulse Check: HBI Gives Back
By:
Noelle Wysocki
Date:
August 22, 2018
Category:
Custom Services
Filed under:
DRG, employee engagement, employee retention, employee satisfaction, HBI, Pulse Check, satisfaction, volunteer, VTO
On August 22, 2018, HBI is having its first Volunteer Day! Instead of writing best practice research articles, bolstering our extensive e-learning library, or providing revenue cycle optimization and denial root cause analyses for our clients, for one day we’re shutting down our computers and heading out to serve our community in a different way! […]
Pulse Check: Meet Your Point-of-Service Collections Goals with HBI
The Landscape of Point-of-Service Collections A strategic initiative that is always top of mind for hospital executives is how to get more cash in the door. As health plans shift more financial responsibility to patients, the ability to collect that cash gets more difficult. Collecting from patients is difficult for many reasons, top among them […]
Pulse Check: Don’t Fly Blind – Let HBI Assist with Data Analysis
By:
Noelle Wysocki
Date:
June 20, 2018
Category:
Custom Services
Filed under:
Data, HBI, Healthcare Business Insights, Pulse Check, RC, RC optimization, rc reporting, reporting, Rev Cycle, revenue cycle
Data is only useful if you are able to capture the right assets and make it actionable. So often my team hears our clients tell us that they have one of two problems: they have way too much data from several different systems and making sense of any of it is time consuming and fruitless […]
Pulse Check: Powerful Data Drives Successful Contract Negotiations
Get the most out of your negotiations! The best of negotiators are successful because they’ve done their homework and they bring hard evidence to their discussions. Sure, there’s a certain art to negotiations, but it’s practically impossible to argue against cold hard facts. When you go into contract negotiations with third party payers to secure […]
Pulse Check: Revenue Cycle Training as a Denials Strategy
By:
Noelle Wysocki
Date:
May 2, 2018
Category:
Custom Services
Filed under:
denials, denials management, denials prevention, Pulse Check, RC, RC101, revenue cycle, Revenue Cycle 101, Revenue Cycle Training, training
Denials Prevention and Denials Management are, once again, top priorities for most healthcare organizations across the country. While tracking and trending denials and isolating root causes inhibiting account resolution are necessary strategies to ensure a successful denials management program, my team encourages our clients to also implement a preventative approach by providing staff with what […]
Pulse Check: Unlock Your EHR’s Full Potential
By:
Noelle Wysocki
Date:
March 28, 2018
Category:
Custom Services
Filed under:
Cerner, Contract Management, EHR, EMR, Epic, operational assessment, Pulse Check, reduce A/R, reduce AR, revenue cycle
In a recent operational assessment for a healthcare organization in the Midwest, my team discovered that our client was not fully utilizing its EHR system. The organization had paid for modules that it was never fully trained on how to use when it was implemented years ago, and even paid for modules they didn’t have […]