Author: Noelle Wysocki

Why upfront financial discussions are the compassionate thing to do

By: Jerica Hopkins, Noelle Wysocki
Date: June 25, 2020
Category: Revenue Cycle
Filed under: Patient Experience, Patient Satisfaction, soft skills

With healthcare leaders focused on complying with balance billing requirements set forth by the CARES Act and being compassionate during a time of uncertainty and stress for many Americans, those leaders who are HBI members continue to report that collection often is not attempted prior to or at the point of service. Discussions surrounding patient […]

You Changed My Mind – Empathy Can be Taught

By: Noelle Wysocki
Date: July 2, 2019
Category: E-Learning
Filed under: custom, customer service, empathy, experience, face-to-face, Healthcare, Patient Experience, respect, Revenue cycle, satisfaction, training, workshop

How HBI is helping one organization communicate with empathy, internally and externally. “Word of mouth says that our staff don’t treat each other very well. And we’re slowly losing patients to competitors.” This is what one client said to us over a year ago. And we’ve heard similar statements from so many other organizations across […]

A Cost Containment Strategy You May Not Have Considered

By: Noelle Wysocki
Date: May 31, 2019
Category: E-Learning
Filed under: costs, customer service, development, employee engagement, Healthcare, Learning, millennial, Patient Satisfaction, Revenue cycle, Staff Engagement, training, turnover

Think about the best job that you’ve ever had. What made you love it so much? The people? The service or product you created for the world? The challenges you learned to overcome? During your time there, how did your employer make you feel? Valued? Cared for? Invested in? Had you not felt those things, […]

Pulse Check: Extending Coding Education Beyond the Coding Department

By: Noelle Wysocki
Date: February 13, 2019
Category: Custom Services
Filed under: Coding, denials, DRG, education, HBI, Non-coders, Pulse Check, RC Education, Revenue cycle, training

The health of an organization’s revenue cycle depends not only on the accurate performance of employees in their respective roles, but also the understanding of how their roles impact others up and downstream, and therefore the quality and speed with which a claim gets processed. One area that has incredible impact on a claim’s processing […]

Pulse Check: Revenue Cycle Resolutions

By: Noelle Wysocki
Date: January 16, 2019
Category: Custom Services
Filed under: customer service, denials, E-Learning, employee satisfaction, HBI, Learning, new year, Patient Satisfaction, Pulse Check, RCA, relationships, Rev Cycle, Revenue cycle

It’s a new year! While your organization’s initiatives may not have changed when the ball dropped, you can be sure that your employees are feeling a burst of motivation as they start 2019, an eagerness to tackle the tough to-dos and an energy to learn, grow, and achieve. Perhaps you’re feeling it too! Let’s capitalize […]

Pulse Check: HBI’s Revenue Cycle Prescription

By: Noelle Wysocki
Date: December 19, 2018
Category: Custom Services
Filed under: 835, assessment, denials, DRG, elearning, HBI, health, Healthcare, Pulse Check, RC, rc health, Research, Rev Cycle, rev cycle training, Revenue cycle, revenue cycle health, training

When a patient presents with a problem to a physician, the physician takes necessary steps to diagnose the issue, treat it, and help the patient sustain a new normal. Perhaps we take preventative measures, like analyzing bloodwork, to uncover red flags that should be mitigated to ensure long-term health. A healthcare organization’s troublesome revenue cycle […]

Pulse Check: HBI Takes PFS Onboarding to Higher Education Realm

By: Noelle Wysocki
Date: November 21, 2018
Category: Custom Services
Filed under: Cal State LA, Cedars, Cedars-Sinai, Certification, CSULA, curriculum, DRG, DRG Learning, HBI, Healthcare Certification, onboarding, Pulse Check, RC, RC Administration, Revenue cycle, training, Workforce Development

HBI is proud to present a unique training opportunity for current and potential revenue cycle staff in the Los Angeles area. Offered through California State University Los Angeles and taught by real revenue cycle leaders at Cedars-Sinai, HBI created a semester-long curriculum that prepares students to work as a patient financial services representative in a […]

Pulse Check: Empower Your Employees through Customer Service Training

By: Noelle Wysocki
Date: October 3, 2018
Category: Custom Services
Filed under: customer service, Customer Service Training, DRG, employee engagement, Employee Motivation, HBI, Healthcare Business Insights, Patient Satisfaction, Pulse Check, Retention, training, Training Workshops

We usually think of restaurants or retail stores when we think of people providing customer service. Servers and store clerks try their hardest to accommodate the needs and wishes of their customers, making modifications to orders and fulfilling special requests, all while remaining cheerful, unflappable, and seemingly happy to serve the customer. I, myself, come […]