Think about the best job that you’ve ever had. What made you love it so much? The people? The service or product you created for the world? The challenges you learned to overcome? During your time there, how did your employer make you feel? Valued? Cared for? Invested in? Had you not felt those things, […]
Author: Noelle Wysocki
Pulse Check: Extending Coding Education Beyond the Coding Department
By:
Noelle Wysocki
Date:
February 13, 2019
Category:
Custom Services
Filed under:
Coding, denials, DRG, education, HBI, Non-coders, Pulse Check, RC Education, Revenue cycle, training
The health of an organization’s revenue cycle depends not only on the accurate performance of employees in their respective roles, but also the understanding of how their roles impact others up and downstream, and therefore the quality and speed with which a claim gets processed. One area that has incredible impact on a claim’s processing […]
Pulse Check: Revenue Cycle Resolutions
By:
Noelle Wysocki
Date:
January 16, 2019
Category:
Custom Services
Filed under:
customer service, denials, E-Learning, employee satisfaction, HBI, Learning, new year, Patient Satisfaction, Pulse Check, RCA, relationships, Rev Cycle, Revenue cycle
It’s a new year! While your organization’s initiatives may not have changed when the ball dropped, you can be sure that your employees are feeling a burst of motivation as they start 2019, an eagerness to tackle the tough to-dos and an energy to learn, grow, and achieve. Perhaps you’re feeling it too! Let’s capitalize […]
Pulse Check: HBI’s Revenue Cycle Prescription
By:
Noelle Wysocki
Date:
December 19, 2018
Category:
Custom Services
Filed under:
835, assessment, denials, DRG, elearning, HBI, health, Healthcare, Pulse Check, RC, rc health, Research, Rev Cycle, rev cycle training, Revenue cycle, revenue cycle health, training
When a patient presents with a problem to a physician, the physician takes necessary steps to diagnose the issue, treat it, and help the patient sustain a new normal. Perhaps we take preventative measures, like analyzing bloodwork, to uncover red flags that should be mitigated to ensure long-term health. A healthcare organization’s troublesome revenue cycle […]
Pulse Check: HBI Takes PFS Onboarding to Higher Education Realm
HBI is proud to present a unique training opportunity for current and potential revenue cycle staff in the Los Angeles area. Offered through California State University Los Angeles and taught by real revenue cycle leaders at Cedars-Sinai, HBI created a semester-long curriculum that prepares students to work as a patient financial services representative in a […]
Pulse Check: Enhancing Effectiveness of Denials Representatives
Recently I was asked to discuss what skills make denials representatives more effective. A few important things came to mind. Smart Workflow To ensure that a representative is able to efficiently work denials and appeals, they should prioritize their worklists first by payer, then by patient type (IP or OP), and then by underpayment descending. […]
Pulse Check: Empower Your Employees through Customer Service Training
We usually think of restaurants or retail stores when we think of people providing customer service. Servers and store clerks try their hardest to accommodate the needs and wishes of their customers, making modifications to orders and fulfilling special requests, all while remaining cheerful, unflappable, and seemingly happy to serve the customer. I, myself, come […]
Pulse Check: HBI Gives Back
By:
Noelle Wysocki
Date:
August 22, 2018
Category:
Custom Services
Filed under:
DRG, employee engagement, employee retention, employee satisfaction, HBI, Pulse Check, satisfaction, volunteer, VTO
On August 22, 2018, HBI is having its first Volunteer Day! Instead of writing best practice research articles, bolstering our extensive e-learning library, or providing revenue cycle optimization and denial root cause analyses for our clients, for one day we’re shutting down our computers and heading out to serve our community in a different way! […]
Pulse Check: Meet Your Point-of-Service Collections Goals with HBI
The Landscape of Point-of-Service Collections A strategic initiative that is always top of mind for hospital executives is how to get more cash in the door. As health plans shift more financial responsibility to patients, the ability to collect that cash gets more difficult. Collecting from patients is difficult for many reasons, top among them […]