As organizations turn their attention inward to identify possible areas of the revenue cycle that can be updated or streamlined, one area that may be primed for improvements is the check-in process. While traditional check-in methods can be complicated for both patients and staff, many organizations are finding ways to harness technology to make the […]
Author: Ryan Matejka
The Shifting Focus of HIEs
Though health information exchanges have been around for some time, there has been a renewed interest in HIEs in the past year in large part due to the shifting focus in how they are being used. While the original concept behind the development of HIEs was to connect providers and hospitals in sharing patient health […]
The Potential of AI Voice-Controlled Personal Assistants in Healthcare
While the majority of healthcare organizations looking to increase patient engagement have focused primarily on forays into developing patient-facing mobile applications, some industry leaders are looking to recent commercial trends for further simplified engagement. Commercial voice-activated intelligent personal assistants such as Amazon Alexa, Google Assistant, and Microsoft Cortana growing in popularity. A report from NPR […]
The Rise of Blockchain in Healthcare
A topic that has been gaining momentum in the healthcare IT space is that of the blockchain, a growing list of records linked and secured with cryptography and famously used for Bitcoin and other cryptocurrencies. Because of blockchain’s high resilience to data modification—in large part due to its decentralized structure that continually validates new data […]
Impactability is the Next Step for Predictive Analytics
As health organizations shift from reactive to preventative care, many decide to focus on analyzing patients’ risk of succumbing to certain conditions. Organizations typically assign a “risk score” for each patient to allow clinicians to easily assess which patients are at a higher risk of an event that may require intervention. While such initiatives typically […]
The Growing Value of AI and Machine Learning in Healthcare
Many experts see the development of truly human-like artificial intelligence (AI) as an inevitable outcome of the drive to integrate technology into everyday life and improve quality of living. Due to the significant amounts of health and lifestyle data that are now easily accessible via the internet, the concept of machine learning – the model […]
Promoting Customer Satisfaction in Healthcare
Although providing excellent customer service is a necessary component for the success of most businesses, the healthcare industry has typically been slower to adapt practices that place a heavy focus on customer satisfaction. In fact, according to the American Customer Satisfaction Index‘s 2017 Utilities, Shipping, and Health Care Report, hospitals achieved a customer satisfaction score […]
How IT Can Support Shared Medical Appointments
In recent years, there have been a growing number of healthcare organizations showing interest in implementing shared medical appointments (SMAs). This shift is due in part to developments in the IT field that have enabled SMAs to be a more effective and viable option across the industry. Even so, due to their relative newness as […]
Strategic Planning in a Post-EHR Industry
For most healthcare organizations, the looming shadow of an incoming EHR implementation has become a thing of the past. In fact, according to a report by the Office of the National Coordinator (ONC) for Health Information Technology, 96% of hospitals have a federally-tested and certified EHR. This comes after years in which many organizations within […]