Whenever I’ve gone on site, no matter the size of the hospital, I’ve always been struck by the fact that business office staff are organized by payer. Either billing and follow-up actions are done by one person, assigned all of the accounts for a certain payer, or billing and follow-up tasks are separated, but staff […]
Author: Samuel DePaz
Pulse Check: Educating Patients on ED Point-of-Service Collections
Recently, the question of putting up signage in the ED to educate patients on point-of-service collections surfaced. There is a lot of debate over this topic and whether it violates EMTALA or should even be done in the first place. For the purposes of this blog, I will review a couple strategies when considering putting […]
Pulse Check: Reduce Turnover Through a Compensation Review
Recently, I have been hearing the same question from revenue cycle leaders across the country, “How do we reduce staff turnover?” Staff turnover will continue to be an issue until leaders invest in understanding the underlying issues. What is below the surface that is causing my employees to leave? Revenue cycle leaders need to understand […]
Pulse Check: Teaching Staff the Big Picture
By:
Samuel DePaz
Date:
November 28, 2018
Category:
Custom Services
Filed under:
Claim Resolution, key performance indicator, KPI, POS, Pulse Check, Revenue cycle, Revenue Cycle Management, training, Workshops
In the past few months, I have been hearing a lot about organizations wanting to train staff on how to effectively resolve claims, interact with patients, have financial discussions with patients, and give holistic revenue cycle training. While training and resources around these are very important, many organizations struggle to connect these training opportunities with […]
Pulse Check: Bolstering POS by Engaging in Community Outreach
By:
Samuel DePaz
Date:
October 31, 2018
Category:
Custom Services
Filed under:
Collections, Point of Service Collections, POS, Pulse Check, reduce A/R, Revenue cycle, Revenue Cycle Management
Recently, I have been hearing a lot about point-of-service collections being a top initiative within 2018 and heading into 2019 for providers. According to Healthcare Business Insights most recent benchmark, the national average of point-of-service collections as a percent of net patient revenue is 0.5%. This is down from 1.3% the prior month, giving organizations […]
Pulse Check: Reduce High Self-Pay Accounts Receivable
In one of our recent engagements with an organization our analysis determined that the organization had a large volume of highly-aged self-pay accounts. Based on further analysis, their self-pay vendor and bad debt vendor reflected collection rates in line with HBI’s latest benchmarks. In addition, we took a look at the hospital’s charity care which […]
Pulse Check: Leveraging WOW’s with ED Bed-side Registration
In a recent engagement, the HBI team observed front-end staff in the ED registering patients at the bed-side. One of the big items the team observed was that there were workstation-on-wheels (WOW) that were not being utilized within for bed-side registration. When staff were asked about not using the WOWs, they stated it was taking […]
Pulse Check: Ensuring System Logic and Process Flows are Working Together
Recently, the team was tasked with testing the logic of a billing system to ensure that it was catching all the NCCI edits needed on claims. In order to do this, the current process of NCCI edits needed to be assessed. Through this process, the team was able to flag different gaps within the system […]
Potential Impact of the 21st Century Cures Act
On December 13th, 2016, President Barack Obama signed the 21st Century Cures Act into law. The Act is meant to expand medical research funding and streamline the development and approval of treatments, as well as various other impacts within the healthcare industry. This legislation had a direct impact on providers, specifically regarding the changes in […]