Author: Samuel DePaz

That Was Terrible! I’m Going to Tell Everyone!

By: Samuel DePaz
Date: June 27, 2019
Category: Custom Services
Filed under: Learning, Patient Experience, Patient Satisfaction, RC Management, Revenue cycle, Social Intelligence, training

Think about the worst visit to a healthcare professional you have ever experienced. Did it involve getting a surprising and large bill several months later? Rude staff members on the phone? Lack of empathy and caring throughout your care? Who did you tell about it? Your friends? Your Facebook Friends? Your Twitter-verse? Right now, the […]

Pulse Check: Educating Patients on ED Point-of-Service Collections

By: Samuel DePaz
Date: January 23, 2019
Category: Custom Services
Filed under: Claim Resolution, ED, ED Collections, Point of Service Collections, Pulse Check, Revenue cycle, Revenue Cycle Management, training

Recently, the question of putting up signage in the ED to educate patients on point-of-service collections surfaced. There is a lot of debate over this topic and whether it violates EMTALA or should even be done in the first place. For the purposes of this blog, I will review a couple strategies when considering putting […]

Pulse Check: Reduce Turnover Through a Compensation Review

By: Samuel DePaz
Date: December 26, 2018
Category: Custom Services
Filed under: Claim Resolution, Compensation Review, key performance indicator, KPI, Pulse Check, Reduce Turnover, Retain Employees, Revenue cycle, Revenue Cycle Management, training

Recently, I have been hearing the same question from revenue cycle leaders across the country, “How do we reduce staff turnover?” Staff turnover will continue to be an issue until leaders invest in understanding the underlying issues. What is below the surface that is causing my employees to leave? Revenue cycle leaders need to understand […]

Pulse Check: Teaching Staff the Big Picture

By: Samuel DePaz
Date: November 28, 2018
Category: Custom Services
Filed under: Claim Resolution, key performance indicator, KPI, POS, Pulse Check, Revenue cycle, Revenue Cycle Management, training, Workshops

In the past few months, I have been hearing a lot about organizations wanting to train staff on how to effectively resolve claims, interact with patients, have financial discussions with patients, and give holistic revenue cycle training. While training and resources around these are very important, many organizations struggle to connect these training opportunities with […]

Pulse Check: Bolstering POS by Engaging in Community Outreach

By: Samuel DePaz
Date: October 31, 2018
Category: Custom Services
Filed under: Collections, Point of Service Collections, POS, Pulse Check, reduce A/R, Revenue cycle, Revenue Cycle Management

Recently, I have been hearing a lot about point-of-service collections being a top initiative within 2018 and heading into 2019 for providers. According to Healthcare Business Insights most recent benchmark, the national average of point-of-service collections as a percent of net patient revenue is 0.5%. This is down from 1.3% the prior month, giving organizations […]

Pulse Check: Reduce High Self-Pay Accounts Receivable

By: Samuel DePaz
Date: September 26, 2018
Category: Custom Services
Filed under: Pulse Check, reduce A/R, Revenue cycle, Revenue Cycle Management, Self-pay

In one of our recent engagements with an organization our analysis determined that the organization had a large volume of highly-aged self-pay accounts. Based on further analysis, their self-pay vendor and bad debt vendor reflected collection rates in line with HBI’s latest benchmarks. In addition, we took a look at the hospital’s charity care which […]

Pulse Check: Leveraging WOW’s with ED Bed-side Registration

By: Samuel DePaz
Date: September 6, 2018
Category: Custom Services
Filed under: ED Registration, Point of Service Collections, POS, Pulse Check, Revenue cycle, Revenue Cycle Management

In a recent engagement, the HBI team observed front-end staff in the ED registering patients at the bed-side. One of the big items the team observed was that there were workstation-on-wheels (WOW) that were not being utilized within for bed-side registration. When staff were asked about not using the WOWs, they stated it was taking […]

Pulse Check: Ensuring System Logic and Process Flows are Working Together

By: Samuel DePaz
Date: August 9, 2018
Category: Custom Services
Filed under: NCCI Edits, Pulse Check, Revenue cycle, Revenue Cycle Management, System Logic

Recently, the team was tasked with testing the logic of a billing system to ensure that it was catching all the NCCI edits needed on claims. In order to do this, the current process of NCCI edits needed to be assessed. Through this process, the team was able to flag different gaps within the system […]