Hospitals are constantly trying to keep track of where patients in the region are being referred for care. Are they being referred to other organizations? What types of services are needed to fully serve the community? Through HBI’s Patient Flow solution, all these questions can be answered by leveraging real world data. Real world data […]
Author: Samuel DePaz
That Was Terrible! I’m Going to Tell Everyone!
By:
Samuel DePaz
Date:
June 27, 2019
Category:
Custom Services
Filed under:
Learning, Patient Experience, Patient Satisfaction, RC Management, Revenue cycle, Social Intelligence, training
Think about the worst visit to a healthcare professional you have ever experienced. Did it involve getting a surprising and large bill several months later? Rude staff members on the phone? Lack of empathy and caring throughout your care? Who did you tell about it? Your friends? Your Facebook Friends? Your Twitter-verse? Right now, the […]
Pulse Check: Specialize the Business Office
Whenever I’ve gone on site, no matter the size of the hospital, I’ve always been struck by the fact that business office staff are organized by payer. Either billing and follow-up actions are done by one person, assigned all of the accounts for a certain payer, or billing and follow-up tasks are separated, but staff […]
Pulse Check: Educating Patients on ED Point-of-Service Collections
Recently, the question of putting up signage in the ED to educate patients on point-of-service collections surfaced. There is a lot of debate over this topic and whether it violates EMTALA or should even be done in the first place. For the purposes of this blog, I will review a couple strategies when considering putting […]
Pulse Check: Reduce Turnover Through a Compensation Review
Recently, I have been hearing the same question from revenue cycle leaders across the country, “How do we reduce staff turnover?” Staff turnover will continue to be an issue until leaders invest in understanding the underlying issues. What is below the surface that is causing my employees to leave? Revenue cycle leaders need to understand […]
Pulse Check: Teaching Staff the Big Picture
By:
Samuel DePaz
Date:
November 28, 2018
Category:
Custom Services
Filed under:
Claim Resolution, key performance indicator, KPI, POS, Pulse Check, Revenue cycle, Revenue Cycle Management, training, Workshops
In the past few months, I have been hearing a lot about organizations wanting to train staff on how to effectively resolve claims, interact with patients, have financial discussions with patients, and give holistic revenue cycle training. While training and resources around these are very important, many organizations struggle to connect these training opportunities with […]
Pulse Check: Bolstering POS by Engaging in Community Outreach
By:
Samuel DePaz
Date:
October 31, 2018
Category:
Custom Services
Filed under:
Collections, Point of Service Collections, POS, Pulse Check, reduce A/R, Revenue cycle, Revenue Cycle Management
Recently, I have been hearing a lot about point-of-service collections being a top initiative within 2018 and heading into 2019 for providers. According to Healthcare Business Insights most recent benchmark, the national average of point-of-service collections as a percent of net patient revenue is 0.5%. This is down from 1.3% the prior month, giving organizations […]
Pulse Check: Reduce High Self-Pay Accounts Receivable
In one of our recent engagements with an organization our analysis determined that the organization had a large volume of highly-aged self-pay accounts. Based on further analysis, their self-pay vendor and bad debt vendor reflected collection rates in line with HBI’s latest benchmarks. In addition, we took a look at the hospital’s charity care which […]
Pulse Check: Leveraging WOW’s with ED Bed-side Registration
In a recent engagement, the HBI team observed front-end staff in the ED registering patients at the bed-side. One of the big items the team observed was that there were workstation-on-wheels (WOW) that were not being utilized within for bed-side registration. When staff were asked about not using the WOWs, they stated it was taking […]