Denials Prevention and Denials Management are, once again, top priorities for most healthcare organizations across the country. While tracking and trending denials and isolating root causes inhibiting account resolution are necessary strategies to ensure a successful denials management program, my team encourages our clients to also implement a preventative approach by providing staff with what we like to call “Revenue Cycle 101” training.
By learning about how each staff member’s role fits into the revenue cycle, and how common errors that originate from their departments affect several other departments when considering the lifecycle of the claim, employees will have a greater understanding of the big picture, more buy-in to the success of the organization, and may find enhanced motivation to achieve at high levels. When organizations invest in training their employees, job satisfaction increases, and happy employees take greater care with their tasks to ensure that minimal error are made. Another bonus of ‘Revenue Cycle 101” training? Staff will have a better idea of what other departments do, and may be able to more easily become utility players in the event that certain departments become under or overstaffed.
Giving employees a solid understanding of how their work contributes directly to the success of the organization will encourage them to step up, allowing leaders to emerge, and mistakes to dissipate. Fewer mistakes lead to fewer denials, and more cash for the organization.
To learn more about revenue cycle training, contact me at NWysocki@teamdrg.com.