Effective staff training can combat upstream errors that delay reimbursement, as well as reduce high staff turnover and create greater employee engagement.
HBI developed an educational tool that successfully unites people, processes, and technology. It teaches a diverse group of staff about the revenue cycle: how it functions, who is involved, and how they fit in.
This is not your traditional workshop. It’s a small group activity that creates an almost game-like atmosphere, that engages and involves staff, builds relationships and cooperation; and connects staff to purpose.
Three reasons why HBI’s Revenue Cycle Management Learning Map Workshop is so effective:
- Engages and involves
Only 30% of information taught during static education session is retained by learners. In comparison, 80% of the information conveyed through dynamic, action-based methods is retained by learners.
The Learning Map is not a presentation. It’s not a lecture. The Learning Map is a fun, board game-styled activity. It gets people out of their seat. Using cards and handouts, participants are asked critical-thinking questions that foster discussion among participants.
- Builds relationships and cooperation
The revenue cycle is complex. It is made of many different departments, each with their own function. In both large, multi-facility systems and small critical access hospitals, my team and I often hear staff admit that not only do they lack knowledge of what other staff in other departments do, but they barely know or could recognize by face the other staff.
The Learning Map brings people from different departments together. Staff can see their co-workers in person, face-to-face. In this environment relationships start to build. The Learning Map fosters a new-level of respect and appreciation for the role other people and departments play in the revenue cycle. Staff are able to see how they fit together in the revenue cycle.
- Connects to purpose
The Learning Map not only increases employee knowledge of the components of the revenue cycle, it also helps staff understand the importance of their own role and how it connects to the organization’s well-being and the patient experience. Staff who understand the value of their work, and see the “big picture” are more engaged and less likely to make errors.
The Learning Map identifies how success is measured. Your organization’s current KPIs and key strategic initiatives are outlined, as well as your organization’s mission. Participants encounter pitfall cards, or breaking points in the revenue cycle, and work to identify ways to overcome the challenges. By connecting tangible steps staff can take, and tying them back to organizational goals, staff feel more unified and empowered.
If you’re looking for a cost-effective, impactful way to reduce upstream errors, increase employee retention, and create a culture of ownership and collaboration, HBI’s Revenue Cycle Management Learning Map Workshop is the solution.
Reach out to us to learn more about the Learning Map and how HBI can help.