Earlier this month, healthcare leaders from around the country gathered to participate in the 2nd Annual Becker’s Hospital Review Health IT, Clinical Leadership, and Pharmacy conference in Chicago. Over 170 speakers led sessions and discussed topics spanning from telehealth and AI to population health, burnout, and more.
As an attendee representing HBI, I walked away with valuable information and innovative ideas that can help our hospital and health system members as they continue to navigate a changing healthcare landscape. Here are my top four takeaways from the conference:
- The “people, process, technology” formula is key to technology implementation. Many of the CMIOs repeated this during the first day of sessions. Brian Patty, MD—who currently serves as the VP of clinical systems and CMIO at Rush University Medical Center—was the first speaker of the day to stress this point. Any technology that organizations look to implement should support staff and their workflows first, before focusing on the actual technology aspect.
- Invest in your people. Patient experience begins with physician and staff experience, and when providers are dissatisfied or burnt out, there is an inevitable trickledown effect. Investing in technology, in growth, and in furthering the education of providers not only ensures that they are operating at the top of their license, but it also supports the evolution of an organization.
- Embrace digital transformation but don’t forget the importance of human connection. Many healthcare organizations are investing in technology (e.g., telemedicine, AI, etc.) and evolving to meet patients’ needs. Patients want convenient care and short wait times, but also desire meaningful interaction with their providers. To paraphrase Rasu Shrestha, MD, MBA, executive vice president and chief strategy officer at Atrium Health, technology should be used to humanize healthcare rather than act as a digital veil.
- Create a social vision. Why can’t we apply the principles of creating a social network to healthcare? Kaiser Permanente says that we can. The managed care consortium has come to understand that it needs to meet people communicatively wherever they are and engage with patients through social media platforms. The organization is currently working on developing its own social tool and has identified opportunities to apply this tool to areas such as discharge planning and coordination, bedside food ordering, education, and entertainment.
In the coming year, HBI will be focusing on many of these themes—highlighting solutions and innovative strategies gleaned from leading healthcare organizations. HBI’s upcoming best practice report from the Cost & Quality Academy will showcase generational patient engagement strategies that cater to the evolving needs of millennials and baby boomers, who represent the two fastest-growing patient age groups.
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