Insourcing or Outsourcing Interpreter Services, Which Option Is Best?

Q&A with HBI Principal Director Tina Williams. HBI Principal Director, Tina Williams, spent three years overseeing the interpreter services program for a 1,000-bed academic medical center. During that time, she gained significant insight into the pros and cons of outsourced and insourced interpreter service models, owing to the demand for services, the culture of the […]

Pulse Check: Educating Patients on ED Point-of-Service Collections

Recently, the question of putting up signage in the ED to educate patients on point-of-service collections surfaced. There is a lot of debate over this topic and whether it violates EMTALA or should even be done in the first place. For the purposes of this blog, I will review a couple strategies when considering putting […]

Pulse Check: Revenue Cycle Resolutions

It’s a new year! While your organization’s initiatives may not have changed when the ball dropped, you can be sure that your employees are feeling a burst of motivation as they start 2019, an eagerness to tackle the tough to-dos and an energy to learn, grow, and achieve. Perhaps you’re feeling it too! Let’s capitalize […]

How to Avoid Using Restraints on Aggressive Patients

In 2018, HBI’s Cost & Quality Academy received a number of Analyst Advisory requests related to de-escalating patient aggression, indicating a growing industrywide focus on properly managing patients who exhibit aggressive behavior. Because physical and pharmacological restraints should be used as a last resort, below we have shared strategies for preventing and managing escalating scenarios […]

What’s on the Horizon for Supply Chain Departments in 2019?

As the supply chain has shifted from a transactional support role to more of a strategic, decision-making role, supply chain is interacting with other departments with greater frequency. Multidisciplinary collaboration at an organization creates opportunities to implement significant, impactful initiatives that bring meaningful improvements to the organization. This holistic approach to complicated questions is the […]

Pulse Check: Try These Solutions to Avoid Authorization Denials

Authorization-related denials continue to be among the top denials for organizations. Authorization denials add to A/R days, require work to overturn, and can result in lost revenue. Here’s a list of common pitfalls and possible solutions. We’d love to hear more about your own authorization-related pitfalls and/or solutions your organization is pursing. Reach out to […]

Must Dos for A Successful Employee Career Ladder Program

As many as 75% of the total U.S. workforce will be comprised of the millennial generation by 2025. This brings with it a variety of shifts in recruitment, training, and retention practices, as well as the general attitude towards work and career. In a poll of more than 3,500 revenue cycle leaders by the staffing […]

Priming The Pump: Amazon’s Attempt To Dominate Healthcare

Amazon’s foray into healthcare has been a constant story throughout 2018, and the company has been exploring various avenues to become an industry leader. Earlier in 2018, for example, Amazon aligned with Berkshire Hathaway and JPMorgan Chase to form a healthcare company, which will focus on health technology and providing high quality, transparent healthcare to […]

Reimbursement & Regulations: ACA Repeal Edition

As I’m sure you all have heard by now, a federal judge in Texas ruled on Friday, December 14th, that the entire Affordable Care Act was unconstitutional because the individual mandate had been reduced to zero. Some believe this will be reversed on appeal. Others feel validated by the ruling. While the law remains intact […]