Gamification’s Potential in the Revenue Cycle

Date: February 6, 2019
Category: Revenue Cycle

According to U.S. Census Bureau data, over one third of working Americans are millennials, making them the largest generation in the American workforce. Healthcare organizations have thus turned to efforts to attract and retain millennials, who research indicates may harbor a deeper desire for real-time feedback; a sense of purpose, challenge, and enjoyment in their […]

Linen Supply Strategies

Date: February 5, 2019
Category: Supply Chain

Measuring Linen Efficiency and Determining Ownership Linen and laundry services are often costly ancillary services within healthcare organizations. Disposable linens, distribution strategies, and internal versus third-party processing are all potential challenges for environmental service budgets. Hospitals and health systems looking to restructure laundry services can look into strategies for cost reduction. According to a 2015 […]

Reimbursement & Regulations: SNF ABNs, Terminated Providers, More

After April 30, 2018 it will be mandatory that all skilled nursing facilities use the new advance beneficiary notice of non-coverage form created by the CMS. The new form can be accessed here, and there is nothing stopping organizations from using it right away. This form is to be used in instances when it is […]

Hello Horizons: A Preview of CQA’s Revamped Yearly Roadmap

Every January since 2013, HBI’s Cost & Quality Academy has been giving its members a preview of the upcoming year’s prominent trends in the healthcare industry. The annual Thesis report provided prospective topical insight and solutions to common challenges in areas such as patient care experience and delivery, population and disease management, and regulatory changes. […]

Pulse Check: Ensuring Eligibility

As you well know, you aren’t getting reimbursed if you bill the wrong payer, and front-end staff have even more pitfalls to avoid in ensuring they have the correct insurance information. Insurance verifiers, schedulers, and registrars need to be fully aware of why gathering insurance information from patients is important. Especially so staff do not […]

Insourcing or Outsourcing Interpreter Services, Which Option Is Best?

Q&A with HBI Principal Director Tina Williams. HBI Principal Director, Tina Williams, spent three years overseeing the interpreter services program for a 1,000-bed academic medical center. During that time, she gained significant insight into the pros and cons of outsourced and insourced interpreter service models, owing to the demand for services, the culture of the […]

Pulse Check: Educating Patients on ED Point-of-Service Collections

Recently, the question of putting up signage in the ED to educate patients on point-of-service collections surfaced. There is a lot of debate over this topic and whether it violates EMTALA or should even be done in the first place. For the purposes of this blog, I will review a couple strategies when considering putting […]

Pulse Check: Revenue Cycle Resolutions

It’s a new year! While your organization’s initiatives may not have changed when the ball dropped, you can be sure that your employees are feeling a burst of motivation as they start 2019, an eagerness to tackle the tough to-dos and an energy to learn, grow, and achieve. Perhaps you’re feeling it too! Let’s capitalize […]

How to Avoid Using Restraints on Aggressive Patients

In 2018, HBI’s Cost & Quality Academy received a number of Analyst Advisory requests related to de-escalating patient aggression, indicating a growing industrywide focus on properly managing patients who exhibit aggressive behavior. Because physical and pharmacological restraints should be used as a last resort, below we have shared strategies for preventing and managing escalating scenarios […]