Answering the Call: Considerations for Call Centers

Date: December 28, 2016
Category: Revenue Cycle

Listening to recorded calls may be one of the surest ways to identify and address performance issues with front-end call center staff. Keeping customer service standards high continues to be important for many leaders, and with so many calls received every day—every hour, even—leaders have a broad sample to choose from when trending performance. Because […]

Need Cash Now? CMS Reopens Hospital Appeals Settlement Process

Date: December 22, 2016
Category: Revenue Cycle
Filed under: claims, CMS, Medicare, settlement

The Centers for Medicare & Medicaid Services (CMS) has a backlog problem when it comes to appeals of claim denials. The United States Department of Health and Human Services (HHS) stated that in FY 2015 there were more than 1.2 billion Medicare fee-for-service claims filed. Only roughly 123 million of those claims were denied, and […]

The Internet of Things’ Security Risks May Overshadow Its Opportunities

Date: December 20, 2016

Little more than a month ago, internet performance management company Vyn suffered a massive DDoS attack originating from Internet of Things (IoT) devices which caused outages and slowness for clients such as Spotify and Netflix. On the heels of that attack, a new malware that uses an IRC botnet to target IoT devices was recently […]

Playing in Overtime: Healthcare Leaders Adopting to Uncertain FLSA Changes

Date: December 20, 2016
Category: Revenue Cycle

Despite a judicial roadblock and uncertainty surrounding the incoming presidential administration, healthcare leaders are following through with their plans to adjust to the new overtime regulation changes under the Fair Labor Standards Act (FLSA). Currently, a federal judge in Texas has put a hold on the regulations, and it is possible the changes may be […]

The Physician as the Interviewer

Date: December 15, 2016
Filed under: interviews, recruiting

Physicians today wear many hats, ranging from organizational committee members to C-suite advisors to peer strategy coaches, in addition to their required clinical duties. And as more organizations continue to employ physicians, leaders and recruiters are now turning to experienced providers for assessment and input on prospective colleagues, adding another hat to their professional wardrobe: […]

Supply Chain KPIs: What Should You Include in Your Dashboard?

Data and analytics continue to be top of mind throughout the healthcare industry. Accurate data provides significant insight into an organization’s methods and processes, highlighting where some practices require attention and further development. Internally, organizations can use key performance indicators (KPIs) to manage workloads, identify trends, initiate change when shown necessary, and measure improvement efforts. […]

Confirming Comprehension with Teach Back Methodology

By: Dylan Matousek
Date: December 8, 2016

The healthcare environment can oftentimes be a complex, challenging setting for patients. Medications have complicated names that can be easily forgotten, treatments and other aspects of care are sometimes explained using language outside a typical person’s vocabulary, and instructions for what is required of a patient after discharge may be rushed or not fully explained. […]

Disasters Happen – But How Do You Recover?

Date: December 6, 2016

Just about every organization is aware of what can happen when things go wrong on a catastrophic level – whether you’re talking about natural disasters, criminal attacks, or hardware failures that seriously impact business operations. But according to CloudVelox, over half of healthcare organizations (58%) test their disaster recovery capabilities less than once per year, […]

Making the Grade: Education and Experience Considerations for a Variety of Revenue Cycle Roles

Date: December 1, 2016
Category: Revenue Cycle

In this time of mergers and acquisitions—as well as changes in regulations such as ICD-10 and the Affordable Care Act—leaders know a detail-oriented revenue cycle team aimed at improving efficiency is a valuable asset. Because of this, organizations may want to stay competitive to maintain such a workforce, and may consider evaluating their education and […]