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Tag: Claim Resolution

Pulse Check: Educating Patients on ED Point-of-Service Collections

By: Samuel DePaz
Date: January 23, 2019
Category: Custom Services
Filed under: Claim Resolution, ED, ED Collections, Point of Service Collections, Pulse Check, Revenue cycle, Revenue Cycle Management, training

Recently, the question of putting up signage in the ED to educate patients on point-of-service collections surfaced. There is a lot of debate over this topic and whether it violates EMTALA or should even be done in the first place. For the purposes of this blog, I will review a couple strategies when considering putting […]


Pulse Check: Reduce Turnover Through a Compensation Review

By: Samuel DePaz
Date: December 26, 2018
Category: Custom Services
Filed under: Claim Resolution, Compensation Review, key performance indicator, KPI, Pulse Check, Reduce Turnover, Retain Employees, Revenue cycle, Revenue Cycle Management, training

Recently, I have been hearing the same question from revenue cycle leaders across the country, “How do we reduce staff turnover?” Staff turnover will continue to be an issue until leaders invest in understanding the underlying issues. What is below the surface that is causing my employees to leave? Revenue cycle leaders need to understand […]


Pulse Check: Teaching Staff the Big Picture

By: Samuel DePaz
Date: November 28, 2018
Category: Custom Services
Filed under: Claim Resolution, key performance indicator, KPI, POS, Pulse Check, Revenue cycle, Revenue Cycle Management, training, Workshops

In the past few months, I have been hearing a lot about organizations wanting to train staff on how to effectively resolve claims, interact with patients, have financial discussions with patients, and give holistic revenue cycle training. While training and resources around these are very important, many organizations struggle to connect these training opportunities with […]


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