Tag: customer service

Pulse Check: Revenue Cycle Resolutions

By: Noelle Wysocki
Date: January 16, 2019
Category: Custom Services
Filed under: customer service, denials, E-Learning, employee satisfaction, HBI, Learning, new year, Patient Satisfaction, Pulse Check, RCA, relationships, Rev Cycle, Revenue cycle

It’s a new year! While your organization’s initiatives may not have changed when the ball dropped, you can be sure that your employees are feeling a burst of motivation as they start 2019, an eagerness to tackle the tough to-dos and an energy to learn, grow, and achieve. Perhaps you’re feeling it too! Let’s capitalize […]

Pulse Check: Empower Your Employees through Customer Service Training

By: Noelle Wysocki
Date: October 3, 2018
Category: Custom Services
Filed under: customer service, Customer Service Training, DRG, employee engagement, Employee Motivation, HBI, Healthcare Business Insights, Patient Satisfaction, Pulse Check, Retention, training, Training Workshops

We usually think of restaurants or retail stores when we think of people providing customer service. Servers and store clerks try their hardest to accommodate the needs and wishes of their customers, making modifications to orders and fulfilling special requests, all while remaining cheerful, unflappable, and seemingly happy to serve the customer. I, myself, come […]

Learning from Like Minds: Connecting Outside the Healthcare Industry to Advance Customer Service

By: Addie Blanchard
Date: March 7, 2017
Category: Revenue Cycle
Filed under: customer service, Lands' End, patient-centricity

Collaborating with healthcare industry peers is one of the surest ways to find a fresh perspective on a revenue cycle process or workflow—but what are leaders missing from only staying within the healthcare industry for their customer service strategies? It is no secret that when it comes to customer service, healthcare as a whole is […]