This past month, HBI hosted its 2020 Fall Member Retreat, a virtual summit on The Patient Journey: Synchronizing a Singular Experience. While HBI has in the past enjoyed holding these sessions live in cities such as Nashville, Boston, Chicago, or San Diego, we had to put the safety of our staff, members, and attendees first. […]
Tag: financial assistance
6 Ways Providers Are Helping Financially Struggling Patients
By:
Jerica Hopkins
Date:
May 18, 2020
Category:
Revenue Cycle
Filed under:
coronavirus, COVID-19, discounts, financial assistance, Patient Statements, payment plans
An interesting phenomenon has been occurring within the HBI membership community. Since the beginning of the COVID-19 pandemic, revenue cycle leaders have been coming to HBI to ask questions such as “How are others being mindful of the fact that our patients are losing jobs and income?” This question only becomes more pervasive as unemployment […]
How Hospitals Are Changing Revenue Cycle Processes Due to COVID-19
By:
Beth Reed
Date:
April 7, 2020
Category:
Revenue Cycle
Filed under:
coronavirus, COVID-19, financial assistance, Point of Service Collections, registration, remote work, scheduling
As an effort to understand what changes hospitals are making in response to COVID-19, HBI is currently surveying revenue cycle professionals on how their organizations have altered, might alter, or will not alter revenue cycle processes. The following are highlights of HBI survey results as of April 3, 2020. We will continue to update these […]
Pulse Check: Price Transparency
Now that the CMS has stated that prices for all items and procedures must be posted online, it is important to ensure patients understand what these prices mean to them. We’ve seen healthcare organizations be effective creating a financial assistance committee that can partner with the community to determine the most efficient way to communicate […]
The Value of Physician Involvement in Setting Policies for Safely Deferring Elective Care
Uncompensated care can place a financial burden on healthcare organizations, which is particularly concerning as operating margins shrink. Some hospitals and health systems have addressed this issue by deferring non-emergent cases if patients do not or cannot make arrangements to cover some portion of the cost of service upfront. Some in the industry oppose this […]