Tag: HBI

Pulse Check: Extending Coding Education Beyond the Coding Department

By: Noelle Wysocki
Date: February 13, 2019
Category: Custom Services
Filed under: Coding, denials, DRG, education, HBI, Non-coders, Pulse Check, RC Education, Revenue cycle, training

The health of an organization’s revenue cycle depends not only on the accurate performance of employees in their respective roles, but also the understanding of how their roles impact others up and downstream, and therefore the quality and speed with which a claim gets processed. One area that has incredible impact on a claim’s processing […]

Pulse Check: Revenue Cycle Resolutions

By: Noelle Wysocki
Date: January 16, 2019
Category: Custom Services
Filed under: customer service, denials, E-Learning, employee satisfaction, HBI, Learning, new year, Patient Satisfaction, Pulse Check, RCA, relationships, Rev Cycle, Revenue cycle

It’s a new year! While your organization’s initiatives may not have changed when the ball dropped, you can be sure that your employees are feeling a burst of motivation as they start 2019, an eagerness to tackle the tough to-dos and an energy to learn, grow, and achieve. Perhaps you’re feeling it too! Let’s capitalize […]

Pulse Check: HBI’s Revenue Cycle Prescription

By: Noelle Wysocki
Date: December 19, 2018
Category: Custom Services
Filed under: 835, assessment, denials, DRG, elearning, HBI, health, Healthcare, Pulse Check, RC, rc health, Research, Rev Cycle, rev cycle training, Revenue cycle, revenue cycle health, training

When a patient presents with a problem to a physician, the physician takes necessary steps to diagnose the issue, treat it, and help the patient sustain a new normal. Perhaps we take preventative measures, like analyzing bloodwork, to uncover red flags that should be mitigated to ensure long-term health. A healthcare organization’s troublesome revenue cycle […]

6 Strategies to Improve Your Appeal Processes

By: Christopher Luchterhand
Date: December 13, 2018
Category: Revenue Cycle
Filed under: appeals, billing and collections, denials, HBI, Healthcare Business Insights, management, reimbursement, Revenue cycle, underpayments

HBI’s research in recent years has indicated a wide range of appeal outcomes among healthcare providers. For example, respondents to one survey noted first-pass success rates anywhere from 6% to 85%, with about half reporting between 40% and 65%. Such variation may be at least partially explained by the wide range of contributing factors, such […]

Pulse Check: HBI Takes PFS Onboarding to Higher Education Realm

By: Noelle Wysocki
Date: November 21, 2018
Category: Custom Services
Filed under: Cal State LA, Cedars, Cedars-Sinai, Certification, CSULA, curriculum, DRG, DRG Learning, HBI, Healthcare Certification, onboarding, Pulse Check, RC, RC Administration, Revenue cycle, training, Workforce Development

HBI is proud to present a unique training opportunity for current and potential revenue cycle staff in the Los Angeles area. Offered through California State University Los Angeles and taught by real revenue cycle leaders at Cedars-Sinai, HBI created a semester-long curriculum that prepares students to work as a patient financial services representative in a […]

Pulse Check: Empower Your Employees through Customer Service Training

By: Noelle Wysocki
Date: October 3, 2018
Category: Custom Services
Filed under: customer service, Customer Service Training, DRG, employee engagement, Employee Motivation, HBI, Healthcare Business Insights, Patient Satisfaction, Pulse Check, Retention, training, Training Workshops

We usually think of restaurants or retail stores when we think of people providing customer service. Servers and store clerks try their hardest to accommodate the needs and wishes of their customers, making modifications to orders and fulfilling special requests, all while remaining cheerful, unflappable, and seemingly happy to serve the customer. I, myself, come […]

Pulse Check: HBI Gives Back

By: Noelle Wysocki
Date: August 22, 2018
Category: Custom Services
Filed under: DRG, employee engagement, employee retention, employee satisfaction, HBI, Pulse Check, satisfaction, volunteer, VTO

On August 22, 2018, HBI is having its first Volunteer Day! Instead of writing best practice research articles, bolstering our extensive e-learning library, or providing revenue cycle optimization and denial root cause analyses for our clients, for one day we’re shutting down our computers and heading out to serve our community in a different way! […]

Pulse Check: Are You Effectively Preventing Denials?

By: Sam DePaz
Date: June 27, 2018
Category: Revenue Cycle
Filed under: denials, denials management, HBI, Healthcare Business Insights, Pulse Check, RC Management, RC report, reporting, Revenue cycle

“Denials Management” and “Denials Prevention” – the two buzz phrases that trade places as the top initiative for revenue cycle directors nationwide every 18 months or so. Right now, HBI is hearing that FY2019 will be a “Denials Management” year. Hopefully those denials will be effectively managed and directors will switch back to a “Denials […]