Are your HCAHPS scores, Press Ganey results, and other patient satisfaction indicators telling you that the patient experience is not living up to your organization’s mission, vision, and values? HCAHPS and Press Ganey are great for pointing out that a problem exists, but they fail to reveal the underlying reasons for the negative impressions. You […]
Tag: HCAHPS
Involving Physicians in Improving the Patient Experience
Patient satisfaction and experience is increasingly becoming a chief concern for healthcare organizations. Medicare reimbursements are tied to HCAHPS scores, and many organizations are now basing some portion of physician and nurse compensation on related metrics. Satisfaction can also impact revenue as patients begin to act more like consumers, “shopping around” for healthcare options the […]
More Than Clean: How a Great Environmental Services Team Can Improve HCAHPS Scores
Environmental services staff members are the unsung heroes of patient care. Their work is often performed in the background, creating a clean and comfortable space with little fanfare. But when an organization takes time to recognize the impact environmental services has on quality of care and invests in it commensurately, patients win, clinicians win, and […]