Tag: Healthcare

You Changed My Mind – Empathy Can be Taught

By: Noelle Wysocki
Date: July 2, 2019
Category: E-Learning
Filed under: custom, customer service, empathy, experience, face-to-face, Healthcare, Patient Experience, respect, Revenue cycle, satisfaction, training, workshop

How HBI is helping one organization communicate with empathy, internally and externally. “Word of mouth says that our staff don’t treat each other very well. And we’re slowly losing patients to competitors.” This is what one client said to us over a year ago. And we’ve heard similar statements from so many other organizations across […]

A Cost Containment Strategy You May Not Have Considered

By: Noelle Wysocki
Date: May 31, 2019
Category: E-Learning
Filed under: costs, customer service, development, employee engagement, Healthcare, Learning, millennial, Patient Satisfaction, Revenue cycle, Staff Engagement, training, turnover

Think about the best job that you’ve ever had. What made you love it so much? The people? The service or product you created for the world? The challenges you learned to overcome? During your time there, how did your employer make you feel? Valued? Cared for? Invested in? Had you not felt those things, […]

Must Dos for A Successful Employee Career Ladder Program

By: Gaganpreet Sachdev
Date: January 9, 2019
Category: Revenue Cycle
Filed under: Career ladder, Compensation, Criteria for advancement, Healthcare, Revenue cycle, Turnover Rate

As many as 75% of the total U.S. workforce will be comprised of the millennial generation by 2025. This brings with it a variety of shifts in recruitment, training, and retention practices, as well as the general attitude towards work and career. In a poll of more than 3,500 revenue cycle leaders by the staffing […]

Priming The Pump: Amazon’s Attempt To Dominate Healthcare

By: Rahul Kamath
Date: January 7, 2019
Category: Revenue Cycle
Filed under: Alexa, Amazon, Amazon Comprehend Medical, Amazon X, Echo, Health technology, Healthcare, Hospitals, Machine learning, Providers

Amazon’s foray into healthcare has been a constant story throughout 2018, and the company has been exploring various avenues to become an industry leader. Earlier in 2018, for example, Amazon aligned with Berkshire Hathaway and JPMorgan Chase to form a healthcare company, which will focus on health technology and providing high quality, transparent healthcare to […]

Pulse Check: HBI’s Revenue Cycle Prescription

By: Noelle Wysocki
Date: December 19, 2018
Category: Custom Services
Filed under: 835, assessment, denials, DRG, elearning, HBI, health, Healthcare, Pulse Check, RC, rc health, Research, Rev Cycle, rev cycle training, Revenue cycle, revenue cycle health, training

When a patient presents with a problem to a physician, the physician takes necessary steps to diagnose the issue, treat it, and help the patient sustain a new normal. Perhaps we take preventative measures, like analyzing bloodwork, to uncover red flags that should be mitigated to ensure long-term health. A healthcare organization’s troublesome revenue cycle […]