Tag: Patient Financial Experience

Pulse Check: Improving Revenue Cycle Operations and Maintaining Patient Satisfaction – Common Pitfalls to Avoid (Part 2)

By: Elisabeth Callahan
Date: August 1, 2018
Category: Custom Services
Filed under: Debt Amnesty, Patient Financial Assistance, Patient Financial Experience, Patient Payment Options, Patient Satisfaction, Point of Service Collections, Price Transparency, Pulse Check

Last week I discussed two pitfalls we commonly see at hospitals that threaten patient satisfaction: confusing patient statements and delayed patient refunds. Continuing the focus on the patient financial experience, the list of pitfalls expands. Pitfall 3: Inconsistent point of service collections Time and again, HBI sees patient access staff fail to advise patients of […]

3 Need-to-Know Themes from HBI’s Chicago Member Retreat

By: Jerica Hopkins
Date: July 25, 2018
Category: Revenue Cycle
Filed under: Amazon, Convienence, Cross-Collaboration, Patient Financial Experience, Revenue cycle, Staff Education

Each year, HBI hosts get-togethers of revenue cycle leaders from across the country—and among organizations large and small, from rural to urban—to help our members parse out proven successes, lessons learned, and actionable takeaways among top-performing peers through a variety of networking opportunities, learning sessions, panels, and breakout discussions. Our latest event, our 2018 Spring […]

Pulse Check: Improving Revenue Cycle Operations and Maintaining Patient Satisfaction – Common Pitfalls to Avoid (Part 1)

By: Elisabeth Callahan
Date: July 25, 2018
Category: Custom Services
Filed under: Credit Balance, Patient Financial Experience, Patient Refunds, Patient Satisfaction, Patient Statements, Pulse Check

Whether your organization is for-profit, nonprofit, critical access, pediatric, etc., patients have a choice in their care.  As the patient financial experience has a profound impact on patient satisfaction, it is important that it is accessible, consistent, and as pleasant as possible.  The 2012 Connance Consumer Impact Study found that patients who are highly satisfied […]

Defining and Measuring the Patient Financial Experience

By: Elisabeth Callahan
Date: May 16, 2017
Category: Patient Financial Experience
Filed under: Deloitte, Patient Financial Experience, Revenue cycle

The growing emphasis on the patient experience is an undeniable trend in today’s healthcare environment. Healthcare has entered an era of consumerism as patients become increasingly empowered to make healthcare decisions and, in-turn, healthcare organizations increasingly employ customer-centric policies and initiatives. Patient financial experience is directly linked to profitability. In today’s healthcare realm, organizations are […]