This week is National Patient Account Management Week, when organizations around the nation honor those staff who have a great influence on healthcare. On October 18, 1989, Congress proclaimed this day of recognition for the healthcare administrative teams who work tirelessly to keep healthcare operations efficient so patients and families have the best experience possible. […]
Tag: Patient Financial Services
Pulse Check: Taking a Fresh-Eyes Approach to Denial Write-Off Codes
Are denial write-off reason codes at your organization giving you insights into denial prevention and accountability? HBI recommends reviewing your system write-off reason codes with a “fresh eyes” approach to ensure codes are mutually exclusive and collectively exhaustive. HBI’s Custom Services team finds that often healthcare organization’s lack codes for certain denial types, use ambiguous […]
Pulse Check: Save Costs By Strategically Analyzing Self-Pay Payments!
Many organizations choose to outsource self-pay accounts because of the time it requires to follow up with patients for payments. At an organization I’ve worked with recently, self-pay accounts were outsourced immediately after discharge to a self-pay vendor. Strategically analyzing the payment breakdowns of the self-pay accounts can help organizations generate more revenue and reduce […]
Pulse Check: Subpar PFS System Notes Waste Time and Energy
In Patient Financial Services, staff spend time looking at claims, EOBs, and correspondence letters when working open-balance accounts. But often the most valuable information on an outstanding account is contained within the note section of the patient accounting system. The note section is where staff communicate crucial information to help bring the account balance to […]