Tag: Patient Financial Services

Patient Account Management Week 2020: Recognizing vital contributions!

By: Enrique Bakemeyer, Executive Director
Date: October 20, 2020
Category: Revenue Cycle
Filed under: Coding, health information management, PAM Week, patient accounting, patient billing, Patient Financial Services

This week is National Patient Account Management Week, when organizations around the nation honor those staff who have a great influence on healthcare. On October 18, 1989, Congress proclaimed this day of recognition for the healthcare administrative teams who work tirelessly to keep healthcare operations efficient so patients and families have the best experience possible. […]

Pulse Check: Taking a Fresh-Eyes Approach to Denial Write-Off Codes

By: Elisabeth Callahan
Date: September 19, 2018
Category: Custom Services
Filed under: billing and collections, denials, Patient Financial Services, Pulse Check, write-off polic

Are denial write-off reason codes at your organization giving you insights into denial prevention and accountability? HBI recommends reviewing your system write-off reason codes with a “fresh eyes” approach to ensure codes are mutually exclusive and collectively exhaustive. HBI’s Custom Services team finds that often healthcare organization’s lack codes for certain denial types, use ambiguous […]

Pulse Check: Save Costs By Strategically Analyzing Self-Pay Payments!

By: Sam DePaz
Date: April 18, 2018
Category: Custom Services
Filed under: Bad Debt, Collections, Patient Financial Services, Pulse Check, reimbursement, Revenue cycle, Self-pay, Vendor

Many organizations choose to outsource self-pay accounts because of the time it requires to follow up with patients for payments. At an organization I’ve worked with recently, self-pay accounts were outsourced immediately after discharge to a self-pay vendor. Strategically analyzing the payment breakdowns of the self-pay accounts can help organizations generate more revenue and reduce […]

Pulse Check: Subpar PFS System Notes Waste Time and Energy

By: Elisabeth Callahan
Date: March 7, 2018
Category: Custom Services
Filed under: billing and collections, Patient Financial Services, PFS, Pulse Check, Staff Documentation

In Patient Financial Services, staff spend time looking at claims, EOBs, and correspondence letters when working open-balance accounts. But often the most valuable information on an outstanding account is contained within the note section of the patient accounting system. The note section is where staff communicate crucial information to help bring the account balance to […]