It goes without saying that onboarding and training programs are essential to a well-run department and are tied back to employee retention and customer satisfaction. That said, many organizations find themselves in one of two predicaments: No designated trainers; limited time. Leaders are subject matter experts but putting together a training program that engages, teaches, […]
Tag: Pulse Check
Pulse Check: Specialize the Business Office
Whenever I’ve gone on site, no matter the size of the hospital, I’ve always been struck by the fact that business office staff are organized by payer. Either billing and follow-up actions are done by one person, assigned all of the accounts for a certain payer, or billing and follow-up tasks are separated, but staff […]
Pulse Check: Extending Coding Education Beyond the Coding Department
The health of an organization’s revenue cycle depends not only on the accurate performance of employees in their respective roles, but also the understanding of how their roles impact others up and downstream, and therefore the quality and speed with which a claim gets processed. One area that has incredible impact on a claim’s processing […]
Pulse Check: Are You Connected to Your Organization’s Mission, Vision and Values?
Happy Anniversary to the Pulse Check Blog! This week marks the 1-year anniversary of the blog series. I hope you’ve enjoyed reading the posts as much as I and my colleagues Noelle, Sam, and Andrew have enjoyed blogging. Hospitals and Medical Groups are facing complex challenges in an ever-evolving healthcare industry. Creating a network community […]
Pulse Check: Ensuring Eligibility
As you well know, you aren’t getting reimbursed if you bill the wrong payer, and front-end staff have even more pitfalls to avoid in ensuring they have the correct insurance information. Insurance verifiers, schedulers, and registrars need to be fully aware of why gathering insurance information from patients is important. Especially so staff do not […]
Pulse Check: Educating Patients on ED Point-of-Service Collections
Recently, the question of putting up signage in the ED to educate patients on point-of-service collections surfaced. There is a lot of debate over this topic and whether it violates EMTALA or should even be done in the first place. For the purposes of this blog, I will review a couple strategies when considering putting […]
Pulse Check: Revenue Cycle Resolutions
It’s a new year! While your organization’s initiatives may not have changed when the ball dropped, you can be sure that your employees are feeling a burst of motivation as they start 2019, an eagerness to tackle the tough to-dos and an energy to learn, grow, and achieve. Perhaps you’re feeling it too! Let’s capitalize […]
Pulse Check: Try These Solutions to Avoid Authorization Denials
Authorization-related denials continue to be among the top denials for organizations. Authorization denials add to A/R days, require work to overturn, and can result in lost revenue. Here’s a list of common pitfalls and possible solutions. We’d love to hear more about your own authorization-related pitfalls and/or solutions your organization is pursing. Reach out to […]
Pulse Check: Price Transparency
Now that the CMS has stated that prices for all items and procedures must be posted online, it is important to ensure patients understand what these prices mean to them. We’ve seen healthcare organizations be effective creating a financial assistance committee that can partner with the community to determine the most efficient way to communicate […]