Think about the worst visit to a healthcare professional you have ever experienced. Did it involve getting a surprising and large bill several months later? Rude staff members on the phone? Lack of empathy and caring throughout your care? Who did you tell about it? Your friends? Your Facebook Friends? Your Twitter-verse? Right now, the […]
Tag: RC Management
Pulse Check: Specialize the Business Office
Whenever I’ve gone on site, no matter the size of the hospital, I’ve always been struck by the fact that business office staff are organized by payer. Either billing and follow-up actions are done by one person, assigned all of the accounts for a certain payer, or billing and follow-up tasks are separated, but staff […]
Pulse Check: Are You Effectively Preventing Denials?
“Denials Management” and “Denials Prevention” – the two buzz phrases that trade places as the top initiative for revenue cycle directors nationwide every 18 months or so. Right now, HBI is hearing that FY2019 will be a “Denials Management” year. Hopefully those denials will be effectively managed and directors will switch back to a “Denials […]
Pulse Check: Reduce Discharged Not Final Billed
Does your organization struggle with getting bills out the door within a timely manner? You are not alone. Many organizations have identified discharged not final billed (DNFB) as an opportunity within their organization for 2018. It is already difficult for providers to get reimbursed on time because of the ever-growing impact of denials. Learning how […]
Pulse Check: Powerful Data Drives Successful Contract Negotiations
Get the most out of your negotiations! The best of negotiators are successful because they’ve done their homework and they bring hard evidence to their discussions. Sure, there’s a certain art to negotiations, but it’s practically impossible to argue against cold hard facts. When you go into contract negotiations with third party payers to secure […]