HBI’s newly released 2019 Price Transparency Report seeks to help answer this question. It features two independent studies that show how organizations’ performance with price transparency is not yet where it should be. In one study, HBI examined the websites of 272 hospitals and found that approximately 49% are not fully compliant with CMS’ 2019 […]
Tag: Revenue cycle
Where Did All My Patients Go?
Hospitals are constantly trying to keep track of where patients in the region are being referred for care. Are they being referred to other organizations? What types of services are needed to fully serve the community? Through HBI’s Patient Flow solution, all these questions can be answered by leveraging real world data. Real world data […]
Will You Be an HBI Revenue Cycle Award Winner?
There’s still time to earn your revenue cycle team the recognition they deserve! HBI has extended its 2019 Revenue Cycle Study and Awards deadline due to high interest to Friday, December 13. Click here to download the survey. The survey lists the metrics that HBI will examine as indicators of revenue cycle health, and definitions and […]
You Changed My Mind – Empathy Can be Taught
By:
Noelle Wysocki
Date:
July 2, 2019
Category:
E-Learning
Filed under:
custom, customer service, empathy, experience, face-to-face, Healthcare, Patient Experience, respect, Revenue cycle, satisfaction, training, workshop
How HBI is helping one organization communicate with empathy, internally and externally. “Word of mouth says that our staff don’t treat each other very well. And we’re slowly losing patients to competitors.” This is what one client said to us over a year ago. And we’ve heard similar statements from so many other organizations across […]
That Was Terrible! I’m Going to Tell Everyone!
By:
Samuel DePaz
Date:
June 27, 2019
Category:
Custom Services
Filed under:
Learning, Patient Experience, Patient Satisfaction, RC Management, Revenue cycle, Social Intelligence, training
Think about the worst visit to a healthcare professional you have ever experienced. Did it involve getting a surprising and large bill several months later? Rude staff members on the phone? Lack of empathy and caring throughout your care? Who did you tell about it? Your friends? Your Facebook Friends? Your Twitter-verse? Right now, the […]
A Cost Containment Strategy You May Not Have Considered
Think about the best job that you’ve ever had. What made you love it so much? The people? The service or product you created for the world? The challenges you learned to overcome? During your time there, how did your employer make you feel? Valued? Cared for? Invested in? Had you not felt those things, […]
Announcing the 2018 HBI Revenue Cycle Award Winners
We’re thrilled to announce that the winners of HBI’s 2018 Revenue Cycle Study and Awards survey are: Children’s Hospital of Philadelphia Nebraska Medicine Springhill Medical Center While all three have high-performing revenue cycles in common, they represent varied segments of the healthcare landscape. One is a nonprofit, pediatric health system in the East; another is […]
Pulse Check: Specialize the Business Office
Whenever I’ve gone on site, no matter the size of the hospital, I’ve always been struck by the fact that business office staff are organized by payer. Either billing and follow-up actions are done by one person, assigned all of the accounts for a certain payer, or billing and follow-up tasks are separated, but staff […]
The Top Five Challenges Revenue Cycle Leaders Faced in 2018
HBI’s Revenue Cycle Academy received more than 1,300 research requests from the membership community in 2018, allowing us to identify major trends in the issues commanding the attention of leaders throughout the industry. The Top 5 Staff Management: More than a third of the research requests the team received were related to staff management. Revenue […]