Tag: Revenue cycle

You Changed My Mind – Empathy Can be Taught

By: Noelle Wysocki
Date: July 2, 2019
Category: E-Learning
Filed under: custom, customer service, empathy, experience, face-to-face, Healthcare, Patient Experience, respect, Revenue cycle, satisfaction, training, workshop

How HBI is helping one organization communicate with empathy, internally and externally. “Word of mouth says that our staff don’t treat each other very well. And we’re slowly losing patients to competitors.” This is what one client said to us over a year ago. And we’ve heard similar statements from so many other organizations across […]

That Was Terrible! I’m Going to Tell Everyone!

By: Samuel DePaz
Date: June 27, 2019
Category: Custom Services
Filed under: Learning, Patient Experience, Patient Satisfaction, RC Management, Revenue cycle, Social Intelligence, training

Think about the worst visit to a healthcare professional you have ever experienced. Did it involve getting a surprising and large bill several months later? Rude staff members on the phone? Lack of empathy and caring throughout your care? Who did you tell about it? Your friends? Your Facebook Friends? Your Twitter-verse? Right now, the […]

A Cost Containment Strategy You May Not Have Considered

By: Noelle Wysocki
Date: May 31, 2019
Category: E-Learning
Filed under: costs, customer service, development, employee engagement, Healthcare, Learning, millennial, Patient Satisfaction, Revenue cycle, Staff Engagement, training, turnover

Think about the best job that you’ve ever had. What made you love it so much? The people? The service or product you created for the world? The challenges you learned to overcome? During your time there, how did your employer make you feel? Valued? Cared for? Invested in? Had you not felt those things, […]

Announcing the 2018 HBI Revenue Cycle Award Winners

By: Beth Kevit
Date: May 27, 2019
Category: Revenue Cycle
Filed under: award, Revenue cycle, trend

We’re thrilled to announce that the winners of HBI’s 2018 Revenue Cycle Study and Awards survey are: Children’s Hospital of Philadelphia Nebraska Medicine Springhill Medical Center While all three have high-performing revenue cycles in common, they represent varied segments of the healthcare landscape. One is a nonprofit, pediatric health system in the East; another is […]

The Top Five Challenges Revenue Cycle Leaders Faced in 2018

By: Beth Kevit
Date: February 14, 2019
Category: Revenue Cycle
Filed under: challenge, Revenue cycle, Strategic Planning

HBI’s Revenue Cycle Academy received more than 1,300 research requests from the membership community in 2018, allowing us to identify major trends in the issues commanding the attention of leaders throughout the industry. The Top 5 Staff Management: More than a third of the research requests the team received were related to staff management. Revenue […]

Pulse Check: Extending Coding Education Beyond the Coding Department

By: Noelle Wysocki
Date: February 13, 2019
Category: Custom Services
Filed under: Coding, denials, DRG, education, HBI, Non-coders, Pulse Check, RC Education, Revenue cycle, training

The health of an organization’s revenue cycle depends not only on the accurate performance of employees in their respective roles, but also the understanding of how their roles impact others up and downstream, and therefore the quality and speed with which a claim gets processed. One area that has incredible impact on a claim’s processing […]

Pulse Check: Educating Patients on ED Point-of-Service Collections

By: Samuel DePaz
Date: January 23, 2019
Category: Custom Services
Filed under: Claim Resolution, ED, ED Collections, Point of Service Collections, Pulse Check, Revenue cycle, Revenue Cycle Management, training

Recently, the question of putting up signage in the ED to educate patients on point-of-service collections surfaced. There is a lot of debate over this topic and whether it violates EMTALA or should even be done in the first place. For the purposes of this blog, I will review a couple strategies when considering putting […]

Pulse Check: Revenue Cycle Resolutions

By: Noelle Wysocki
Date: January 16, 2019
Category: Custom Services
Filed under: customer service, denials, E-Learning, employee satisfaction, HBI, Learning, new year, Patient Satisfaction, Pulse Check, RCA, relationships, Rev Cycle, Revenue cycle

It’s a new year! While your organization’s initiatives may not have changed when the ball dropped, you can be sure that your employees are feeling a burst of motivation as they start 2019, an eagerness to tackle the tough to-dos and an energy to learn, grow, and achieve. Perhaps you’re feeling it too! Let’s capitalize […]