Whenever I’ve gone on site, no matter the size of the hospital, I’ve always been struck by the fact that business office staff are organized by payer. Either billing and follow-up actions are done by one person, assigned all of the accounts for a certain payer, or billing and follow-up tasks are separated, but staff […]
Tag: Revenue cycle
The Top Five Challenges Revenue Cycle Leaders Faced in 2018
HBI’s Revenue Cycle Academy received more than 1,300 research requests from the membership community in 2018, allowing us to identify major trends in the issues commanding the attention of leaders throughout the industry. The Top 5 Staff Management: More than a third of the research requests the team received were related to staff management. Revenue […]
Pulse Check: Extending Coding Education Beyond the Coding Department
By:
Noelle Wysocki
Date:
February 13, 2019
Category:
Custom Services
Filed under:
Coding, denials, DRG, education, HBI, Non-coders, Pulse Check, RC Education, Revenue cycle, training
The health of an organization’s revenue cycle depends not only on the accurate performance of employees in their respective roles, but also the understanding of how their roles impact others up and downstream, and therefore the quality and speed with which a claim gets processed. One area that has incredible impact on a claim’s processing […]
Pulse Check: Educating Patients on ED Point-of-Service Collections
Recently, the question of putting up signage in the ED to educate patients on point-of-service collections surfaced. There is a lot of debate over this topic and whether it violates EMTALA or should even be done in the first place. For the purposes of this blog, I will review a couple strategies when considering putting […]
Pulse Check: Revenue Cycle Resolutions
By:
Noelle Wysocki
Date:
January 16, 2019
Category:
Custom Services
Filed under:
customer service, denials, E-Learning, employee satisfaction, HBI, Learning, new year, Patient Satisfaction, Pulse Check, RCA, relationships, Rev Cycle, Revenue cycle
It’s a new year! While your organization’s initiatives may not have changed when the ball dropped, you can be sure that your employees are feeling a burst of motivation as they start 2019, an eagerness to tackle the tough to-dos and an energy to learn, grow, and achieve. Perhaps you’re feeling it too! Let’s capitalize […]
Must Dos for A Successful Employee Career Ladder Program
Date:
January 9, 2019
Category:
Revenue Cycle
Filed under:
Career ladder, Compensation, Criteria for advancement, Healthcare, Revenue cycle, Turnover Rate
As many as 75% of the total U.S. workforce will be comprised of the millennial generation by 2025. This brings with it a variety of shifts in recruitment, training, and retention practices, as well as the general attitude towards work and career. In a poll of more than 3,500 revenue cycle leaders by the staffing […]
Pulse Check: Reduce Turnover Through a Compensation Review
Recently, I have been hearing the same question from revenue cycle leaders across the country, “How do we reduce staff turnover?” Staff turnover will continue to be an issue until leaders invest in understanding the underlying issues. What is below the surface that is causing my employees to leave? Revenue cycle leaders need to understand […]
Pulse Check: HBI’s Revenue Cycle Prescription
By:
Noelle Wysocki
Date:
December 19, 2018
Category:
Custom Services
Filed under:
835, assessment, denials, DRG, elearning, HBI, health, Healthcare, Pulse Check, RC, rc health, Research, Rev Cycle, rev cycle training, Revenue cycle, revenue cycle health, training
When a patient presents with a problem to a physician, the physician takes necessary steps to diagnose the issue, treat it, and help the patient sustain a new normal. Perhaps we take preventative measures, like analyzing bloodwork, to uncover red flags that should be mitigated to ensure long-term health. A healthcare organization’s troublesome revenue cycle […]
6 Strategies to Improve Your Appeal Processes
Date:
December 13, 2018
Category:
Revenue Cycle
HBI’s research in recent years has indicated a wide range of appeal outcomes among healthcare providers. For example, respondents to one survey noted first-pass success rates anywhere from 6% to 85%, with about half reporting between 40% and 65%. Such variation may be at least partially explained by the wide range of contributing factors, such […]