Tag: revenue cycle

Pulse Check: Teaching Staff the Big Picture

By: Samuel DePaz
Date: November 28, 2018
Category: Custom Services
Filed under: Claim Resolution, key performance indicator, KPI, POS, Pulse Check, revenue cycle, Revenue Cycle Management, training, Workshops

In the past few months, I have been hearing a lot about organizations wanting to train staff on how to effectively resolve claims, interact with patients, have financial discussions with patients, and give holistic revenue cycle training. While training and resources around these are very important, many organizations struggle to connect these training opportunities with […]

Pulse Check: HBI Takes PFS Onboarding to Higher Education Realm

By: Noelle Wysocki
Date: November 21, 2018
Category: Custom Services
Filed under: Cal State LA, Cedars, Cedars-Sinai, Certification, CSULA, curriculum, DRG, DRG Learning, HBI, Healthcare Certification, onboarding, Pulse Check, RC, RC Administration, revenue cycle, training, Workforce Development

HBI is proud to present a unique training opportunity for current and potential revenue cycle staff in the Los Angeles area. Offered through California State University Los Angeles and taught by real revenue cycle leaders at Cedars-Sinai, HBI created a semester-long curriculum that prepares students to work as a patient financial services representative in a […]

Does Your Data Analysis Team Deliver?

By: Beth Kevit
Date: November 15, 2018
Category: Revenue Cycle
Filed under: analysis, Data, revenue cycle

Revenue cycle leaders are constantly tasked with measuring their teams against industry benchmarks, and they increasingly rely on dedicated revenue cycle analytics staff to generate reports to assess performance. This, in turn, has spurred analytics leaders to reach out to HBI for insight on how their peers are handling this influx: How should their analytics […]

Pulse Check: Bolstering POS by Engaging in Community Outreach

By: Samuel DePaz
Date: October 31, 2018
Category: Custom Services
Filed under: Collections, Point of Service Collections, POS, Pulse Check, reduce A/R, revenue cycle, Revenue Cycle Management

Recently, I have been hearing a lot about point-of-service collections being a top initiative within 2018 and heading into 2019 for providers. According to Healthcare Business Insights most recent benchmark, the national average of point-of-service collections as a percent of net patient revenue is 0.5%. This is down from 1.3% the prior month, giving organizations […]

Pulse Check: Reduce High Self-Pay Accounts Receivable

By: Samuel DePaz
Date: September 26, 2018
Category: Custom Services
Filed under: Pulse Check, reduce A/R, revenue cycle, Revenue Cycle Management, Self-pay

In one of our recent engagements with an organization our analysis determined that the organization had a large volume of highly-aged self-pay accounts. Based on further analysis, their self-pay vendor and bad debt vendor reflected collection rates in line with HBI’s latest benchmarks. In addition, we took a look at the hospital’s charity care which […]

The Ideal Revenue Cycle Leader: Top 5 Qualities

By: Jerica L Hopkins
Date: September 25, 2018
Category: Revenue Cycle
Filed under: Leader, Leadership Qualities, revenue cycle

In the past several years, revenue cycle leaders—from supervisors and managers, to directors and C-suite executives—have seen their oversight expand in a number of ways, necessitating that their knowledge base, staff, and skills expand with it. Whether overseeing new care settings- or new positions, leaders may no longer have a tenured, ground-up experience in all […]

Pulse Check: Leveraging WOW’s with ED Bed-side Registration

By: Samuel DePaz
Date: September 6, 2018
Category: Custom Services
Filed under: ED Registration, Point of Service Collections, POS, Pulse Check, revenue cycle, Revenue Cycle Management

In a recent engagement, the HBI team observed front-end staff in the ED registering patients at the bed-side. One of the big items the team observed was that there were workstation-on-wheels (WOW) that were not being utilized within for bed-side registration. When staff were asked about not using the WOWs, they stated it was taking […]

Pulse Check: Become More Efficient and Effective by Developing Standard Operating Procedures

By: Elisabeth Callahan
Date: August 22, 2018
Category: Custom Services
Filed under: Efficient and Effective, Employee Training, KPIs, Pulse Check, revenue cycle, Revenue Cycle Optimization, SOP, Standard Operating Procedure

Every leader wants to be efficient and effective. After all, reducing costs and maximizing revenue are dependent on efficiencies and effectiveness. HBI’s Custom Service team spends a lot of time working on-site with our clients, understanding their intricate workflows to optimize the process, the people, and the technology. Our clients get a playbook of strategic […]

Pulse Check: Ensuring System Logic and Process Flows are Working Together

By: Samuel DePaz
Date: August 9, 2018
Category: Custom Services
Filed under: NCCI Edits, Pulse Check, revenue cycle, Revenue Cycle Management, System Logic

Recently, the team was tasked with testing the logic of a billing system to ensure that it was catching all the NCCI edits needed on claims. In order to do this, the current process of NCCI edits needed to be assessed. Through this process, the team was able to flag different gaps within the system […]