Tag: training

Pulse Check: Teaching Staff the Big Picture

By: Samuel DePaz
Date: November 28, 2018
Category: Custom Services
Filed under: Claim Resolution, key performance indicator, KPI, POS, Pulse Check, Revenue cycle, Revenue Cycle Management, training, Workshops

In the past few months, I have been hearing a lot about organizations wanting to train staff on how to effectively resolve claims, interact with patients, have financial discussions with patients, and give holistic revenue cycle training. While training and resources around these are very important, many organizations struggle to connect these training opportunities with […]

Pulse Check: HBI Takes PFS Onboarding to Higher Education Realm

By: Noelle Wysocki
Date: November 21, 2018
Category: Custom Services
Filed under: Cal State LA, Cedars, Cedars-Sinai, Certification, CSULA, curriculum, DRG, DRG Learning, HBI, Healthcare Certification, onboarding, Pulse Check, RC, RC Administration, Revenue cycle, training, Workforce Development

HBI is proud to present a unique training opportunity for current and potential revenue cycle staff in the Los Angeles area. Offered through California State University Los Angeles and taught by real revenue cycle leaders at Cedars-Sinai, HBI created a semester-long curriculum that prepares students to work as a patient financial services representative in a […]

Pulse Check: Empower Your Employees through Customer Service Training

By: Noelle Wysocki
Date: October 3, 2018
Category: Custom Services
Filed under: customer service, Customer Service Training, DRG, employee engagement, Employee Motivation, HBI, Healthcare Business Insights, Patient Satisfaction, Pulse Check, Retention, training, Training Workshops

We usually think of restaurants or retail stores when we think of people providing customer service. Servers and store clerks try their hardest to accommodate the needs and wishes of their customers, making modifications to orders and fulfilling special requests, all while remaining cheerful, unflappable, and seemingly happy to serve the customer. I, myself, come […]

7 Tips to Help New Revenue Cycle Staff Start Strong on Day One

By: Addie Blanchard
Date: July 10, 2018
Category: Revenue Cycle
Filed under: Learning, New Hire, onboarding, Revenue cycle, training

Starting a new job can be a time of high stress. How can revenue cycle leaders set their teams up for success and minimize stress as soon as they come onboard? Planning ahead strategically with these seven tips—many of which are drawn from HBI health system case studies—can help a revenue cycle departments become competitive […]

Two Lessons You’ll Learn from Sutter Health During HBI’s June Webinar

By: Courtney Zott
Date: May 31, 2018
Category: Revenue Cycle
Filed under: Analytics, Revenue Cycle Training, social learning, Sutter Health, training

It’s common knowledge that training is essential to eliminating common revenue cycle issues—but what if you could quantify just how essential? At Sutter Health, leaders are pioneering this capability with a combined training and analytics department that designs, delivers, and measures the impact of training programs. Patrick McDermott, senior vice president of revenue cycle, and […]

Pulse Check: Revenue Cycle Training as a Denials Strategy

By: Noelle Wysocki
Date: May 2, 2018
Category: Custom Services
Filed under: denials, denials management, denials prevention, Pulse Check, RC, RC101, Revenue cycle, Revenue Cycle 101, Revenue Cycle Training, training

Denials Prevention and Denials Management are, once again, top priorities for most healthcare organizations across the country. While tracking and trending denials and isolating root causes inhibiting account resolution are necessary strategies to ensure a successful denials management program, my team encourages our clients to also implement a preventative approach by providing staff with what […]