HBI‘s Learning team works alongside your process and system experts to develop customized training. These self-study courses allow staff to train on your organization‘s specific processes and unique systems, engaging in consistent and scenario-based instruction.
Custom Courses
Improve staff fluency in your organization‘s policies and procedures. Close revenue leakage gaps and reduce spend through adoption of value-driven distance learning.
Custom Course Building
- HBI’s learning advisors work with your team to transform training content into interactive, engaging, and effective learning
- Content Developers transform static material with dynamic storyboarding and scripting
- Our Media Team records and edits professional sound and voice-over
- The Graphic Design Team brings the course to life with industry leading graphics and animation
- Detailed quality and content assurance analysis performed at all stages of course development
- Course delivery through our interactive learning platform or seamlessly integrated into yours
CUSTOM ASSESSMENTS
- Interactive skills assessments designed to identify knowledge gaps and lead to improvement initiatives
- Learning advisors work with you to develop role specific questions and competency assessment programs
- Robust reporting on assessment outcomes to accurately reflect staff competency
Custom Certifications
- Create custom programs for your organization to promote targeted goals and maximize policy and procedure compliance
- Participants are awarded a custom, professionally designed, organization specific certificate
- Custom certification examples:
- Financial Assistance
- POS Collections
- Billing & Collections
- Denial Management
- Customer Service
- Medical Records