Healthcare Business Insights, now part of Clarivate, presents the 2021 virtual summit: Converting crises into a new era of modus operandi
This year Healthcare Business Insights will be hosting a spring virtual summit. Hear from your peers and industry experts on how to measure the patient experience, the future of pre-service and telehealth, vaccination processes, staff development and more.
To express interest in this event, please fill out the form and a member of our team will ensure you are registered.
Agenda
Day one
Wednesday, May 12th CST
12:00 – 1:00 PM
The patient experience: what it is, how to measure it, and how to improve it
Jerica Hopkins, Executive Director, Consumer & Patient Experience, Healthcare Business Insights, Part of Clarivate
Jason Schenck, Manager of Pre-Service Operations, Patient Access, Dayton Children‘s Hospital
1:15 – 2:15 PM
The future of pre-service: price transparency, pre-arrival, and arrival
Melissa Woods, Director of Pre-Service Financial Clearance, Ochsner Health
Mary Neal, AVP of Revenue Cycle, Ochsner Health
Tonia Ferguson, Senior Director, Patient Access Operations, St. Luke‘s Health System
2:30 – 3:30 PM
Operational convergence: working together to advance vaccination, telehealth, and health equality
Laura Kern, Director of Patient Access, The University of Toledo Medical Center
Daniel Hoody, MD, MSc., Interim Chief Medical Officer, Hennepin Healthcare
Day two
Thursday, May 20th CST
12:00 – 1:00 PM
People: homegrowing tomorrow’s skills in today’s talent while ensuring diversity and inclusion
Jana Danielson, Vice President, Revenue Cycle, Nebraska Medicine
Anna Cramer, Chief Legal and Advocacy Officer, Nebraska Medicine
1:15 – 2:15 PM
Technology: evaluating the return of AI and automation in revenue cycle
Amanda Gordon, Senior Director, Revenue Cycle Legacy Health
Jennifer “Nikki“ Davis, Director of Patient Financial Services, The MetroHealth System
Mary Ann Olschlager, Director of Revenue Cycle Operations, The MetroHealth System
2:30 – 3:30 PM
Post-pandemic processes: evolving staff, quality, and supply management
Sean Poellnitz, Vice President, Supply Chain Management, Mosaic Life Care
Elkin Pinamonti, Assistant Director, Patient Access and Financial Counseling, Novant Health
