Converting crises into a new era of modus operandi

Healthcare Business Insights, now part of Clarivate, presents the 2021 virtual summit: Converting crises into a new era of modus operandi

This year Healthcare Business Insights will be hosting a spring virtual summit. Hear from your peers and industry experts on how to measure the patient experience, the future of pre-service and telehealth, vaccination processes, staff development and more.

To express interest in this event, please fill out the form and a member of our team will ensure you are registered.



Day one

Wednesday, May 12th CST

12:00 – 1:00 PM

The patient experience: what it is, how to measure it, and how to improve it

Jerica Hopkins, Executive Director, Consumer & Patient Experience, Healthcare Business Insights, Part of Clarivate

Jason Schenck, Manager of Pre-Service Operations, Patient Access, Dayton Children‘s Hospital


1:15 – 2:15 PM

The future of pre-service: price transparency, pre-arrival, and arrival

Melissa Woods, Director of Pre-Service Financial Clearance, Ochsner Health

Mary Neal, AVP of Revenue Cycle, Ochsner Health

Tonia Ferguson, Senior Director, Patient Access Operations, St. Luke‘s Health System


2:30 – 3:30 PM

Operational convergence: working together to advance vaccination, telehealth, and health equality

Laura Kern, Director of Patient Access, The University of Toledo Medical Center

Daniel Hoody, MD, MSc., Interim Chief Medical Officer, Hennepin Healthcare


Day two

Thursday, May 20th CST

12:00 – 1:00 PM

People: homegrowing tomorrow’s skills in today’s talent while ensuring diversity and inclusion

Jana Danielson, Vice President, Revenue Cycle, Nebraska Medicine

Anna Cramer, Chief Legal and Advocacy Officer, Nebraska Medicine


1:15 – 2:15 PM

Technology: evaluating the return of AI and automation in revenue cycle

Amanda Gordon, Senior Director, Revenue Cycle Legacy Health

Jennifer “Nikki“ Davis, Director of Patient Financial Services, The MetroHealth System

Mary Ann Olschlager, Director of Revenue Cycle Operations, The MetroHealth System


2:30 – 3:30 PM

Post-pandemic processes: evolving staff, quality, and supply management

Sean Poellnitz, Vice President, Supply Chain Management, Mosaic Life Care

Elkin Pinamonti, Assistant Director, Patient Access and Financial Counseling, Novant Health