The Non-Clinical Patient Experience – What Patients Are Saying About You

Noelle Wysocki, Provider Learning Product Lead, Healthcare Business Insights, Part of Decision Resources Group

Tuesday, September 24, 2019
1:00 pm Eastern Time

Hospitals with high patient-reported satisfaction scores have consistently larger net margins relative to hospitals with low satisfaction scores…and non-clinical staff make an impact.


HBI has a community of over 1,900 hospitals across the U.S. and needless to say, the patient experience is always trending. As hospitals struggle to identify gaps and target improvement initiatives, we have built a toolkit to transform your patient experience beginning prior to a patient‘s visit. Through social intelligence and secret shopping, we are helping organizations like yours revitalize staff and patient engagement.


Find out how your organization can benefit from this solution set built to transform your patient experience and increase your profitability during this product demo.


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