This collection of resources, accessible via HBI’s recently released e-book and members-only portal, poses several questions for revenue cycle leaders to continually re-evaluate their front-end processes from the patient point of view. Are patient-facing roles titled to be approachable and intuitive to patients? Are you performing in line with your peers in point-of-service collections? Are you measuring estimate accuracy? Do your staff have the necessary reference materials to conduct critical patient interactions in a customer-friendly manner?
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