Revenue Cycle Agenda

Monday Oct 21st
6:30 pm
8:30 pm

Welcome Reception

Tuesday Oct 22nd
7:00 am
8:00 am

Breakfast and Retreat Registration

8:00 am
8:30 am

HBI Welcome and State of the Community

Brad Cording, Senior Vice President of Provider Solutions & Services and Jerica Hopkins, Research Director

Healthcare Business Insights, Part of Decision Resources Group

8:30 am
9:20 am

Reinventing Historic Functions With New Technology: Applying Robotic Process Automation

Randy Gabel, Senior Director, Revenue Cycle

OhioHealth

9:20 am
9:30 am

Break

9:30 am
10:10 am

Panel: Applying Automation and Artificial Intelligence in the Revenue Cycle

Wade Wright,  Executive Director, Patient Financial Services, West Tennessee Healthcare

Jason Gottlieb,  Director, Revenue Cycle Academy, NewYork-Presbyterian

Stacie Adcock,  Revenue Cycle Admin Services Manager, Nebraska Medicine

10:10 am
11:00 am

A Beautiful MINED: A Data-Leveraged Roadmap for Clinical Denial Improvement

Jason Gottlieb,  Director, Revenue Cycle Academy

NewYork-Presbyterian

11:00 am
11:05 am

Break

11:05 am
11:55 am

Optimizing CDI Through Machine Learning – Improve Quality Ratings, Boost Your Bottom Line

Ravi Chopra,  MD, Clinical and Product Specialist

Iodine Software

11:55 am
12:40 pm

Lunch

12:40 pm
1:30 pm

Bringing Customer Service to the Forefront of Education and Performance

Shannon Rallison, Manager, Training

University of Utah Health

1:30 pm
2:30 pm

Strategy Share: Patient and Staff Engagement

2:30 pm
2:40 pm

Break

2:40 pm
3:30 pm

Achieving Top Decile Point-of-Service Collections Performance

Amy Sprinkle, Patient Access Director, Springhill Medical Center – An HBI Revenue Cycle Award Winner!

3:30 pm
4:10 pm

Panel: Engaging Staff, Reducing Turnover for the Sake of the Patient Experience

Molly Marquardt Smith, Access Center & Ancillary Registration Manager, Children’s Hospital of Wisconsin

Debbie Wedekind, Quality/Training Manager, The University of Kansas Health System 

Elizabeth Nix, Director, Service Quality and Development, Vanderbilt University Medical Center

Michael Neofytides, Senior Director, Revenue Cycle Learning and Development, NYC Health + Hospitals

4:10 pm
5:00 pm

Auditing the Patient Experience to Target Improvements

Matt Wollbrinck, Talent Development Training

Children’s Hospital Colorado 

5:00 pm
6:30 pm

Networking Reception

Wednesday Oct 23rd
8:00 am
9:00 am

Gourmet Breakfast

9:00 am
9:10 am

Opening Remarks

9:10 am
10:00 am

Modernizing Hospital Price Estimates – The Why and How

Ryan Forman, Senior Director, Payer Relations, David Galindo, ED Registration Manager, and Keri Collins-Mooney, Value Stream Specialist, Revenue Cycle

Nemours Children’s Health System

10:00 am
10:50 am

Getting More out of Payer Contracts and Negotiations

Susan Mego, Executive Director, Payer Strategy, Managed Care, & Operations

The MetroHealth System

10:50 am
11:00 am

Break

11:00 am
11:40 am

Panel: Achieving the Ideal Vendor Partnerships

Jose Loza, Chief Revenue Cycle Officer, IES Healthcare

Cheryl Panagopoulos, Executive Director, CBO, Franciscan Health

Erin Coffey, Director of Revenue Cycle, Patient Access, Asante

John Yount, Vice President of Product Marketing and Go-To-Market, TransUnion Healthcare

11:40 am
12:30 pm

Payment Reform & CDI: The Story of One Home Health Agency

Maria Avers, RN, Director, Home Health Services

Stillwater Medical Center 

12:30 pm

Closing Remarks