Revenue Cycle Agenda

Monday Oct 21st
6:30 pm
8:30 pm

Welcome Reception

Tuesday Oct 22nd
7:00 am
8:00 am

Breakfast and Retreat Registration

8:00 am
8:30 am

HBI Welcome and State of the Community

Brad Cording, Senior Vice President of Provider Solutions & Services and Jerica Hopkins, Research Director

Healthcare Business Insights, Part of Decision Resources Group

8:30 am
9:20 am

Reinventing Historic Functions With Robotic Process Automation

Randy Gabel, Senior Director, Revenue Cycle

OhioHealth

9:20 am
9:30 am

Break

9:30 am
10:10 am

Panel: Applying Automation and Artificial Intelligence in the Revenue Cycle

Wade Wright,  Executive Director, Patient Financial Services, West Tennessee Healthcare

Jason Gottlieb,  Director, Revenue Cycle Academy, NewYork-Presbyterian

Stacie Adcock,  Revenue Cycle Admin Services Manager, Nebraska Medicine

10:10 am
11:00 am

Piloting Artificial Intelligence to Optimize Appeal Distribution and Success

Jason Gottlieb,  Director, Revenue Cycle Academy

NewYork-Presbyterian

11:00 am
11:05 am

Break

11:05 am
11:55 am

Optimizing CDI Through Machine Learning – Improve Quality Ratings, Boost Your Bottom Line

Ravi Chopra,  MD, Clinical and Product Specialist

Iodine Software

11:55 am
12:40 pm

Lunch

12:40 pm
1:30 pm

Bringing Customer Service to the Forefront of Education and Performance

Shannon Rallison, Revenue Cycle Manager

University of Utah Health

1:30 pm
2:30 pm

Panel: Strategy Share on Third-Party, Patient, and Staff Engagement

2:30 pm
2:40 pm

Break

2:40 pm
3:30 pm

Achieving Top Decile Point-of-Service Collections Performance

Springhill Medical Center – An HBI Revenue Cycle Award Winner!

3:30 pm
4:10 pm

Panel: Engaging Staff, Reducing Turnover for the Sake of the Patient Experience

Molly Marquardt Smith, Access Center & Ancillary Registration Manager, Children’s Hospital of Wisconsin

Debbie Wedekind, Quality/Training Manager, The University of Kansas Health System 

4:10 pm
5:00 pm

A Case Study in Auditing the Patient Experience to Target Improvements

Matt Wollbrinck, Talent Development Training

Children’s Hospital Colorado 

5:00 pm
6:30 pm

Networking Reception

Wednesday Oct 23rd
8:00 am
9:00 am

Gourmet Breakfast

9:00 am
9:10 am

Opening Remarks

9:10 am
10:00 am

Modernizing the Estimation Process to Improve Patient Price Transparency

Ryan Forman, Senior Director, Managed Care and David Galindo, ED Registration Supervisor

Nemours Children’s Health System

10:00 am
10:50 am

Partnering Acute and Non-Acute Revenue Cycles in the Value-Based Era

Maria Avers, RN, Director

Stillwater Medical Center Home Health Services 

10:50 am
11:00 am

Break

11:00 am
11:40 am

Achieving the Ideal Vendor Partnerships

Jose Loza, Chief Revenue Cycle Officer, IES Healthcare

Virginia Martinez, Vice President, Revenue Cycle, Franciscan Health

Erin Coffey, Director of Revenue Cycle, Patient Access, Asante

11:40 am
12:30 pm

Getting More out of Payer Contracts and Negotiations

Susan Mego, Executive Director, Managed Care

The MetroHealth System

12:30 pm

Closing Remarks