Category: Revenue Cycle

Patient Account Management Week 2020: Recognizing vital contributions!

By: Enrique Bakemeyer, Executive Director
Date: October 20, 2020
Category: Revenue Cycle
Filed under: Coding, health information management, PAM Week, patient accounting, patient billing, Patient Financial Services

This week is National Patient Account Management Week, when organizations around the nation honor those staff who have a great influence on healthcare. On October 18, 1989, Congress proclaimed this day of recognition for the healthcare administrative teams who work tirelessly to keep healthcare operations efficient so patients and families have the best experience possible. […]

Extending patient financial leniency: lessons learned from HBI’s 2020 Fall Member Retreat

By: Jerica Hopkins
Date: October 19, 2020
Category: Revenue Cycle
Filed under: financial assistance, Patient access, patient estimates, payment plans

This past month, HBI hosted its 2020 Fall Member Retreat, a virtual summit on The Patient Journey: Synchronizing a Singular Experience. While HBI has in the past enjoyed holding these sessions live in cities such as Nashville, Boston, Chicago, or San Diego, we had to put the safety of our staff, members, and attendees first. […]

4 ways to prepare for the 2021 Price Transparency Rule

By: Kelli Jenkins
Date: September 29, 2020
Category: Revenue Cycle
Filed under: CMS, compliance, healthcare consumerism, Price Transparency

As we near the fourth quarter of 2020, HBI has begun to receive an influx of questions from revenue cycle leaders who want to know what others are doing to comply with the CMS price transparency rule going into effect January 1, 2021. There are two overarching requirements hospitals will need to comply with: Publicizing […]

Why upfront financial discussions are the compassionate thing to do

By: Jerica Hopkins, Noelle Wysocki
Date: June 25, 2020
Category: Revenue Cycle
Filed under: Patient Experience, Patient Satisfaction, soft skills

With healthcare leaders focused on complying with balance billing requirements set forth by the CARES Act and being compassionate during a time of uncertainty and stress for many Americans, those leaders who are HBI members continue to report that collection often is not attempted prior to or at the point of service. Discussions surrounding patient […]

6 Ways Providers Are Helping Financially Struggling Patients

By: Jerica Hopkins
Date: May 18, 2020
Category: Revenue Cycle
Filed under: coronavirus, COVID-19, discounts, financial assistance, Patient Statements, payment plans

An interesting phenomenon has been occurring within the HBI membership community. Since the beginning of the COVID-19 pandemic, revenue cycle leaders have been coming to HBI to ask questions such as “How are others being mindful of the fact that our patients are losing jobs and income?” This question only becomes more pervasive as unemployment […]

How Hospitals Are Changing Revenue Cycle Processes Due to COVID-19

By: Beth Reed
Date: April 7, 2020
Category: Revenue Cycle
Filed under: coronavirus, COVID-19, financial assistance, Point of Service Collections, registration, remote work, scheduling

As an effort to understand what changes hospitals are making in response to COVID-19, HBI is currently surveying revenue cycle professionals on how their organizations have altered, might alter, or will not alter revenue cycle processes. The following are highlights of HBI survey results as of April 3, 2020. We will continue to update these […]

Patient Access Week 2020: Thank You to Everyone on the Front Lines!

By: Enrique Bakemeyer
Date: April 6, 2020
Category: Revenue Cycle
Filed under: patient access week, pre-registration, registration, scheduling

Patient Access professionals provide invaluable services to patients in their communities. Those who work in admissions, scheduling, and registration, among others, make sure that patients can get the healthcare they need. They also play critical roles in patient communications, answering questions and helping patients understand what they can expect from their individual healthcare experiences. This […]

Avoid Surprises: Out-of-Network Provider Bills May Shock Your Patients

By: Enrique Bakemeyer
Date: March 19, 2020
Category: Revenue Cycle
Filed under: Patient Consumerism, patient estimates, Patient Experience, Price Transparency, surprise billing

Patient experience is currently a high priority for healthcare leaders – not to mention regulators – and organizations are focused on initiatives to improve price transparency, accurately estimate patients’ out-of-pocket expenses, and prevent surprise billing. There will be multiple bills aimed at protecting patients from surprise billing presented to Congress as it begins its 2020 […]

Making Costs Transparent for Patients: Q&A With HBI’s Noelle Wysocki

By: Enrique Bakemeyer
Date: March 18, 2020
Category: Revenue Cycle
Filed under: customer service, patient-friendly collections, Point of Service Collections, Price Transparency, Revenue Cycle Training

In the wake of new price transparency regulations, patients have questions about the cost of their care, especially what they owe out of pocket. Since high-deductible health plans are very common, many patients likely owe more than they had in the past. Healthcare organizations must be able to help patients understand the cost of their […]