Category: Revenue Cycle

How Hospitals Are Changing Revenue Cycle Processes Due to COVID-19

By: Beth Reed
Date: April 7, 2020
Category: Revenue Cycle
Filed under: coronavirus, COVID-19, financial assistance, Point of Service Collections, registration, remote work, scheduling

As an effort to understand what changes hospitals are making in response to COVID-19, HBI is currently surveying revenue cycle professionals on how their organizations have altered, might alter, or will not alter revenue cycle processes. The following are highlights of HBI survey results as of April 3, 2020. We will continue to update these […]

Patient Access Week 2020: Thank You to Everyone on the Front Lines!

By: Enrique Bakemeyer
Date: April 6, 2020
Category: Revenue Cycle
Filed under: patient access week, pre-registration, registration, scheduling

Patient Access professionals provide invaluable services to patients in their communities. Those who work in admissions, scheduling, and registration, among others, make sure that patients can get the healthcare they need. They also play critical roles in patient communications, answering questions and helping patients understand what they can expect from their individual healthcare experiences. This […]

Avoid Surprises: Out-of-Network Provider Bills May Shock Your Patients

By: Enrique Bakemeyer
Date: March 19, 2020
Category: Revenue Cycle
Filed under: Patient Consumerism, patient estimates, Patient Experience, Price Transparency, surprise billing

Patient experience is currently a high priority for healthcare leaders – not to mention regulators – and organizations are focused on initiatives to improve price transparency, accurately estimate patients’ out-of-pocket expenses, and prevent surprise billing. There will be multiple bills aimed at protecting patients from surprise billing presented to Congress as it begins its 2020 […]

Making Costs Transparent for Patients: Q&A With HBI’s Noelle Wysocki

By: Enrique Bakemeyer
Date: March 18, 2020
Category: Revenue Cycle
Filed under: customer service, patient-friendly collections, Point of Service Collections, Price Transparency, Revenue Cycle Training

In the wake of new price transparency regulations, patients have questions about the cost of their care, especially what they owe out of pocket. Since high-deductible health plans are very common, many patients likely owe more than they had in the past. Healthcare organizations must be able to help patients understand the cost of their […]

Highlights of HBI’s Retreat Panel on Vendor Partnerships

By: Beth Reed
Date: March 9, 2020
Category: Revenue Cycle
Filed under: revenue cycle outsourcing, revenue cycle vendor management, revenue cycle vendors

Healthcare Business Insights, Part of Decision Resources Group, hosts live events for our members each year. These Member Retreats are included in HBI membership, with no fee to attend. At HBI Member Retreats, we feature presentations by leaders at top-performing healthcare organizations, panels, networking opportunities, and the ability to earn continuing education credits. HBI data […]

Audit the Patient Experience and Learn Where to Focus Training

By: Enrique Bakemeyer
Date: February 18, 2020
Category: Revenue Cycle
Filed under: customer service, Patient Experience, Patient Satisfaction, Revenue Cycle Training, secret shopping

The goal of healthcare organizations is to provide excellent services to patients, but how can leaders be sure they truly understand the end-to-end patient experience? Organizations typically use surveys such as HCAHPS to measure patient experience, but these surveys do not tell the whole story. The HCAHPS survey focuses primarily on clinical care, and does […]

Gain Insights From HBI’s Real-World Data Report on Initial Denials

By: Beth Reed
Date: February 18, 2020
Category: Revenue Cycle
Filed under: denial benchmarks, initial denials, real-world data, revenue cycle benchmarking, revenue cycle KPIs

Healthcare Business Insights, Part of Decision Resources Group, is a community of more than 1,900 hospitals across 50 states. HBI provides research, learning, analytics, and custom services to its members in the areas of revenue cycle, supply chain, quality, and information technology. One source of our data is our Revenue Cycle Scorecard, which is a […]

Benchmark Write-Offs With HBI’s Revenue Cycle Scorecard Report

By: Beth Reed, Enrique Bakemeyer
Date: February 5, 2020
Category: Revenue Cycle
Filed under: revenue cycle benchmarking, revenue cycle KPIs, revenue cycle scorecard, revenue cycle write-offs

Healthcare Business Insights is a community of more than 1,900 healthcare providers across 50 states. We recently published a benchmarking report is focused on three write-off key performance indicators tracked within HBI’s Revenue Cycle Scorecard. The Scorecard is a benchmarking product that compiles data reported by HBI members on a monthly, quarterly, and annual basis. […]

Listen, Educate, Recognize: A Winning Formula for Staff Engagement

By: Jerica Hopkins
Date: January 24, 2020
Category: Revenue Cycle
Filed under: revenue cycle employee satisfaction, revenue cycle staff engagement, revenue cycle staff retention, revenue cycle turnover

In its frequent communication with revenue cycle leaders across the country, there is one area of focus that continues to cause anxiety and uncertainty: staff engagement and retention. The reasons for this are well known – ranging from an inability to compete for qualified staff, to unaligned job descriptions, hours, and pay grades within the […]