Healthcare Revenue Cycle Training Tool: Puzzle

The activity previewed in the video above Putting the Pieces Together: A Revenue Cycle Puzzle is a great way to engage staff, educate on all parts of the revenue cycle, and conduct a team building exercise. Healthcare Business Insights, Part of Decision Resources Group has put together a package for organizations to rollout with ease.

Here is an overview of this package:

User: Managers and Trainers

Use Case:

  • Onboarding new hires
  • Level-setting within the revenue cycle
  • Supporting facilitation skills of managers and/or trainers, giving them tools to conduct impactful, engaging learning programs for their staff
  • Interacting with multi-use tools that can be shaped to fit job role, function, and impact


Puzzle: Main Areas of a Claim’s Life Cycle

This puzzle is the focus of a team activity called, “Putting the Pieces Together.” There are 6 groups, representing the different parts of the revenue cycle. Each group has a bag of puzzle pieces representing one section of the illustration. The groups assemble their sections, then combine the sections into the larger composite. Removing some of the key pieces (for example, revenue collection in Pre-Service or Frontline Registration) has a ripple effect across the life cycle of the claim, focusing a large group discussion of the impact of these missing pieces. Detailed facilitation instructions are included.

Puzzle size: 204 pieces, 24″ x 36″

Revenue Cycle: A View from the Balcony

This orientation to the healthcare revenue cycle has been created in 5 formats for use in a variety of contexts.

  • E-learning module (seat time = 35 minutes)
  • PowerPoint deck
  • PDF deck
  • Facilitator’s Guide
  • Audiocast (mp4)


RC 101 Competency Assessment

This 100+ question assessment identifies knowledge gaps and recommends HBI courses that will provide the most bene­fit for each staff member. It focuses on a core set of 25 HBI revenue cycle orientation courses.

Format: SCORM file

Trainer Tools

The trainer tools include 3 quick-reference pdfs: Writing Learning Objectives, Example Rubrics, and Writing Effective Rubrics.

It also includes 2 inventory tools to guide a customized learning approach:

Learning Style Inventory

Many instructors will teach in the style that they learn in, which may differ from that of their students. Many misunderstandings can be avoided if instructors use the information from a learning style inventory to adjust their plans accordingly. This is a practical self-inventory that can help assess the learning style of a group in order to fit individuals’ preferred approaches to learning in everyday life. It will take 8-10 minutes to complete this Learning Style Inventory.

Format: SCORM file

Multiple Intelligences Inventory

Intelligence has traditionally been defined in terms of intelligence quotient (IQ), which measures a narrow range of verbal/linguistic and logical/mathematical abilities. Howard Gardner argued that humans possess a number of distinct intelligences that manifest themselves in different skills and abilities. Instructors can use this information as a guide for developing activities that cater to multiple ways of thinking and build on student strengths. It will take 8-10 minutes to complete this Multiple Intelligences Inventory.

Format: SCORM file

Instructional Guide

An implementation guide to help the trainer facilitate the learning experience.

Format: 1 print copy and pdf

Custom branding: Ask us for more information about custom branding options.

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